Jcollector

We make every effort to be as accurate as possible in describing our catalog items. All are guaranteed to be as represented. We do, however, offer a 14-day return policy consisting of a full refund less shipping upon receipt of the item in its original shipped condition. To qualify for a full refund less shipping, you must notify us by email within 14 days of the date of receipt. Do not return items without prior email notification, as this may result in delivery after the 14-day deadline. There will be no exceptions to this rule. Items purchased in a free-shipping promotion will be refunded in full minus the actual shipping costs.

We accept payment by Paypal.

Domestic Shipments
Jcollector uses USPS and UPS Ground for the majority of its domestic deliveries (unless urgent delivery or another carrier are specifically requested). Upon shipping, you will receive an email notification informing you of the shipment's tracking number. Allow 2-3 weeks for delivery. Jcollector also uses several accredited freight companies for its large item deliveries. All large furniture is blanket-wrapped to protect it. The furniture is delivered in your home. Allow 4-5 weeks for delivery.
Damaged Shipments
In the unlikely event that an item you ordered is delivered damaged, please notify us immediately. We insure all shipments, so you will receive a refund for the full value or repair of damaged items. However, you must keep all packaging materials until the shipping company has had an opportunity to inspect damaged items and their packaging. It is essential that you cooperate fully with the shipping company and make it possible for them to inspect the damaged items. If you do not keep the packaging materials, do not cooperate with the shipping company, or if you proceed with return or repair before the inspection, Jcollector is no longer responsible for the replacement or repair value.