JendlewickDolls

I hope that you will be delighted with your purchase. However, in the unlikely event that you are not completely satisfied, you have the right to cancel your order within 14 days of your receipt of the item. You will be required to return the item to me using a tracked method of shipping. Please note that the buyer will be responsible for any shipping costs that arise as a result of returning a parcel. A refund will be issued once the item is back in my possession.
Please note, custom orders are exempt from the 14 day cancellation period.

Payment is via Paypal or Etsy payments.

Items will be shipped within 3-5 working days of receiving payment. Items will be shipped using Royal Mail and will be fully trackable. Parcels to the USA are usually received by the customer within 1 -- 2 weeks of the item being shipped. I am unable to offer a refund for items lost or damaged by the postal service. However, please be assured that all items are packaged with the upmost care and attention.

International Customs outside of the EU.
Please be aware that for higher value items, customs and duty charges may apply. These vary from country to country. It is the responsibility of the customer to check with their local customs office to establish if a duty will be payable on receipt of the parcel. The cost of custom and duty charges will be paid by the customer, and are not included in the total price of the items being offered for sale.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. Etsy has its own Privacy Policy detailing its own privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
•as needed to provide my services, such as when I use your information to fulfil your order, or to provide customer support;
•when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list;
•if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
•as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in very limited circumstances, as follows:

•Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
•Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
•Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
•Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
•Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (such as where I am required to store data for legal reasons) I will generally delete your personal information upon request.
•Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
•Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Jenny Edwards, am the data controller of your personal information. If you have any questions or concerns, you may contact me at jendlewickdolls [!at] gmail.com