Jennifer By Design Shop
JenniferByDesign's Shop Policies
Welcome to Jennifer by Design I hope you enjoy your visit and will let me know if I can do anything to make your experience even better!
I am currently accepting Paypal and Wepay,It is free to sign up, easy to use, and always secured with a paypal and wepay guarantee. Locally I will also accept cash and waive the shipping fee.
If you need to cancel an order, or need to make a change, let me know
as soon as possible and must do so before your item ships.
My goal is to provide you with an excellent customer experience.
If there is a discrepancy in the price, I will reimburse via paypal or wepay.
All items (except for custom made orders) will be shipped out within2-4 weeks from the purchase unless a different date is posted in my shop announcement during the holiday season, and if for some reason there would be a delay in shipment (this has never happened) I will include a free gift as my appology to you! Like I have said I want to provide you with the best possible service and make all my customers happy!
I use USPS for shipping.
Insurance is available on a consumer-request only for an additional fee.
If you would like to upgrade your shipping, let me know in the notes to seller, I will charge you the difference via paypal.
International orders will be shipped via Priority Mail International Flat rate boxes. Any duty fees, taxes, or customs fees will be the responsibility of the buyer.
Refunds and Exchanges
I will be available and will keep in contact with all of my customers and will always send pictures of custom items before I ship them to avoid any issues.
I always place tracking numbers on my packages. Any discrepancy can be dealt with either me or USPS in case if an item is lost in transit
You have the option to add insurance and be reimbursed that way. This is available for an additional cost. Please add a note in the “Message to the Seller” box.
Due to the unique quality of some of my items, it is impossible to re-create them exactly. I will not be able to replace an item lost in transit exactly, but if I can verify with the USPS that the item was lost, I will refund your money, or be happy to create a new item for you.
I am including a size chart for all items so be sure to verify the measurements before purchasing your item, if you don't see the right size for you please contact me to have the right size made for you.
All refunds and exchanges must be dealt with, within one week of receipt of product.
Additional Policies and FAQs
Policy for Custom Orders:
Custom Orders will be charged upfront
Custom orders, wholesale & consignments:
Wholesale orders, custom orders, consignments are accepted. The time
needed for each custom order will depend upon the complexity of the
design. I will give you an estimate of time frame that way you have an
idea of how long it will take.
Last Updated September 1, 2011