JenniferMoonJewelry

Necklace, Bracelets, Brooches, Bird nests, Pea pods...

New York, United States · 2861 Sales

JenniferMoonJewelry

Necklace, Bracelets, Brooches, Bird nests, Pea pods...

New York, United States 2861 Sales On Etsy since 2011

5 out of 5 stars
(531)
Shop owner

Jennifer

Contact

JenniferMoonJewelry is taking a short break

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Note from shop owner Jennifermoon Jewelry will be closed from 8/1 - 8/16.
All orders placed will be shipped in the order they were placed.
You can contact me via Etsy Convo and I will reply as soon as I can.

Thank you.
:)
Jenn

Note from shop owner

Last updated on Jul 25, 2016

Jennifermoon Jewelry will be closed from 8/1 - 8/16.
All orders placed will be shipped in the order they were placed.
You can contact me via Etsy Convo and I will reply as soon as I can.

Thank you.
:)
Jenn

Jennifer

Contact shop owner

Jennifer

Shop policies

Last updated on April 8, 2016
Welcome to Jennifer Moon Jewelry design!

Your satisfaction is very important. We want to make sure you will have the best customer service you deserve!! For any questions you may have, I will be happy to assist you.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
We accept Paypal, Credit Cards and ETSY Gift Cards.

## Paypal E-Check payments ##
It will take about 5 business days for your E check to clear and until then, your order will not be processed nor ship.

We do not see billing information you provide ETSY. Need to change information? Please check:
https://www.etsy.com/help/article/1939?

## Taxes for NY Customers ##

New York customers will pay NY Sales tax on purchase (it will be added automatically as you check out).

## Cancellation ##

PLEASE notify us within 24 hrs. if you have changed your mind and would like to cancel. We would like to provide fast processing service, so your order may be processed as soon as we can. 24hr. Cancellation Notice is required.
Shipping
### WE SHIP WORLD WIDE ###

Customers will have the option to choose the shipping method in the drop menu as you check out. All of the shipping methods are NOT guaranteed except USPS Express Shipping.

Once the order is shipped, the tracking information will be sent to you via your email address.

Customers can also check the status of their order from the "PURCHASES" section in Your Etsy account on the top right corner.


## RUSH ORDER SERVICE ##

If you need to RUSH your order, please choose the RUSH PROCESSING option from the drop menu as you check out. RUSH processing does not include the shipping time. We will process your order within 2 business days.


## DOMESTIC ##

^^ FIRST CLASS SHIPPING METHOD:

Average USPS delivery time is 2 - 3 business days, without postal delay (this does not include processing time).

^^PRIORITY SHIPPING METHOD:

Average USPS delivery time is 1 - 3 business days, without postal delay (this does not include processing time).

^^EXPRESS SHIPPING METHOD:

Average USPS delivery time is 1 - 2 business days (not including the processing time). This method is guaranteed by USPS.

## INTERNATIONAL ##

Average USPS First Class shipping delivery time is 7 - 14 business days, without postal delay (this does not include processing time). Some countries will take 7 - 10 days... and some may take up to 6 weeks.

We do not have any control over the delivery time. The delay may happen because the package may be held in the Customs. Most packages will go through rather quickly and without extra Custom charges/dues and deliver to you. The extra Custom charges/dues are NOT extra shipping charges. Please check your country's customs policies for more information.

^^PRIORITY & EXPRESS SHIPPING METHOD^^

Customers can choose these option from the drop menu, as you check out.
Most International shipping delivery time for Priority is 6 - 10 days and for Express 3 - 6 days. This delivery time is NOT guaranteed and only an estimated delivery time.
Refunds and Exchanges
## RETURNS ##

Please do NOT send your order back without contacting us first.
We accept Unworn returns and/or exchanges within 10 days of delivery of your package.

The items must be returned in same condition as received in the original packaging. Please pack them carefully. We cannot be responsible for Lost item. Returns will be processed in 1 - 2 weeks after we have received the item.
Customer is responsible for return shipping. We will refund the purchase price only after 5% restocking fee.

RETURNS NOT ACCEPTED: All Custom Orders/ Personalized Orders are not Returnable unless the error has been made by us.

RETURNS NOT ACCEPTED: All Earrings are not returnable for sanitary concerns.

Please let me know if you are not satisfied with your order via ETSY. I would be happy to correct any mistakes or other concerns you have regarding the order.


### EXCHANGES ###

Exchanges for different item can be made within 14 days of the delivery of your item. ONLY unworn items will be exchanged for other item.

EXCHANGES NOT ACCEPTED: All Custom/Personalized orders and Earrings are not accepted.

Customer pays for the shipping & handling cost when returning for exchange.

### ADJUSTMENTS ###

If the item you purchases is the wrong length, wrong size and would like for us to adjust/ rework on your item, please contact us.

We can find a best solution for you or create a Custom Order for you to re-work on your item for minimum charge. The minimum service charge will be case by case.
Additional policies and FAQs
Gemstones used in my designs may vary in shape and have some inclusions for they are natural gemstones and pearls. Gemstones with major flaws are not used but cannot promise 100% 'flawless' stones.

Also my products are handcrafted so they may look slightly different from ones shown in the picture.

If you are interested in bulk order, please contact me via email.

100% Satisfaction Guaranteed!!