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JennsHandmadeJewelry's Shop Announcement

★NOTE: Current Processing Timeline: Orders are made and READY TO SHIP in 1-2 days after purchasing.
★Please be sure to read the description for the item you are looking at. Most questions are answered within the description of each item.
★With standard shipping, most of my customers, within the US, are supposed to receive their orders in 2 to 5 business days AFTER the order has shipped, though the postal service can run a bit slower at times. Need it even faster? You can select the Priority Shipping option during checkout, which is SUPPOSED to have US delivery in 2 to 3 business days....again no guarantee that it'd reach you in that 2 to 3 day window of time, and could take a bit longer. Your order will leave my shop as quickly as possible, but from there it's up to the postal service as to how quickly it will reach you.

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★★★ NOTE: Be sure to check your shipping address for accuracy when placing an order. I will ship your order to the address you give me with your Etsy order...not to any address entered on PayPal. If you enter an incorrect shipping address and the package comes back to me, you will have to pay the shipping cost for me to reship the package to you. If the package gets lost because of the incorrect address you provided, it is the buyers loss.

★★★NOTE: If you are wanting an alteration on a quote on a bracelet or necklace, contact me BEFORE placing your order to see if the alteration that you want it possible. Don't just leave a note during checkout that you want something without having asked me first. Thanks so much! :)

★To preserve the life of any piece of jewelry, I never recommend showering, swimming, or exercising while wearing your jewelry.

★ NOTE: Some countries impose custom fees/duty fees/VAT fees for international customers, but keep in mind that if any additional customs fee charges are required in your country, these are the responsibility of the buyer. Packages CANNOT legally be marked as "gift" to avoid these fees. Be aware of this before you purchase. Any shipping fees that I am required to pay on my end of things are paid in full, any fees imposed on you upon receiving your order will be your responsibility. I have no way of knowing if and how much a country will charge you in customs fees. Thanks so much! :)

★★★ NOTE:If you need to contact me, please feel free to do so through Etsy's message system and not through my personal e-mail. All convos here on Etsy reach me quickly and are answered quickly, whereas sending me a message to my personal e-mail may end up in junk mail and is also difficult to link to your order. Thanks!



***READ BELOW FOR ANSWERS TO COMMONLY ASKED QUESTIONS***

Q: If I place an order today, how soon will my order ship?
A: Current Shipping Timeline: Orders will be made and shipped within 2 to 3 business days.

Q: How soon can I expect to receive my order after it's been shipped?
A: Most of my customers, within the US receive their packages in 2 to 5 days AFTER being shipped, though the postal service can take a bit longer at times. International Buyers…keep in mind that though I will ship your order quickly, many packages may sit in customs in your country for a time before they are officially delivered to you. Please be aware that depending on your location, actual delivery to you overseas customers requires patience. (For some reason, Canada seems to take the longest for delivery, so be aware of that when ordering. Thanks!)


Q: Can I add extra birthstones/or accent beads to a necklace?
A: Absolutely! To add additional birthstones/accent beads you can purchase the link below along with the necklace:
https://www.etsy.com/listing/80300824/add-a-swarovski-crystal-birthstone?ref=shop_home_feat


★★Q: Can you stamp something on the back of the pendant or keychain?
A: Sorry, but I can only stamp on one side of a pendant or keychain...otherwise I've found that the stamping runs the risk of showing through onto the front. Sorry about that.


Q: Can I include a note in the package so that I can send it directly as a gift?
A: Absolutely, it's no problem at all to include a short note for you in the package. Just type me a quick note during checkout of what you want the note to say.

Q: How will my order be packaged and shipped?
A: I will put your order in a cotton-filled jewelry box, then ship it in a bubble-mailer envelope. NOTE: All items ordered will be packaged in one jewelry box. This saves on your shipping cost by not charging you for the cost of additional boxes, as well as, the extra weight for shipping.

Q: What length are the necklaces?
A: You can now select you choice of chain when purchasing. If you are in need of a different length than the options given, contact me before you purchase to see what I have available. (NOTE: The mannequin with the necklace pictured in the grouping of pictures for every necklace is not depicting any necklace length, but rather is there to give you an idea of how the pendant will hang, and also a visual on the sizing of the pendant. Necklace length on a mannequin will not represent the same length as pictured on a person.)


Q: I checked tracking on my order and it hasn't updated in a couple days, can you see where my package is?
A: International tracking doesn't update as often as orders within the United States. Many times, tracking will show the last time that the package was processed before leaving the United States and then won't update for several days until it reaches your country.


Q:What size is the pendant?
A: Check the sizing in the description of each piece of jewelry. Also, click on the arrows on the photos to see additional photos, as well as, the final picture which will show the necklace on a mannequin to give you a visual on the pendant sizing.


Q: What are the hand-stamped pendants made out of?
A: My hand-stamped, quote pieces are made using aluminum that have a gorgeous brushed finish as their description shows. Aluminum is very hypoallergenic and those that are even allergic to sterling silver and other metals can usually wear aluminum without any problems....hence it is the main metal that I work with for all of my hand-stamped pieces.


Q: Can you make a custom necklace/custom quote for me?
A: I love custom orders! Convo me and let me know what you had in mind and I will see if it's something I can design for you. :)

OPTIONS: The accent bead(s) are attached to the chain, not to the pendant...that way they don't overlap the quote on the pendant. If you'd prefer your necklace to have the accent bead attached to the pendant, no problem, just leave me a note during checkout that you want the accent bead attached to the pendant instead of the chain.


NOTE: I'd love your positive review after receiving your jewelry. If you have any issues, please contact me through Etsy's message/convo system prior to leaving feedback...I pride myself on customer service. Also, be aware that Etsy has taken to automatically sending out reminders to customers to leave feedback. Be assured that that is not something that is coming from me. You are under no obligation to leave any feedback.



If you have any additional questions, or if there is anything else that I might be able to help you with, be sure to send me a message. :)

~*~Thank you so much for visiting my shop! Come back often! :-)

~Jenn

~*~Check out my jewelry supply and discount jewelry store here:
https://www.etsy.com/shop/jkjewelrysupply


www.jennshandmadejewelry.com
www.jennshandmadejewelry.etsy.com

This shop accepts Etsy Gift Cards.