JennyDolfenArt

Jenny Dolfen Art

Jülich, Germany
6,161 Sales | 5 out of 5 stars

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Contact

JennyDolfenArt is taking a short break

Note from shop owner Hello my dear friends, my eye problems have forced me to keep my shop closed most of the time. I open it every once in a while when I know I'll have the time to take care of orders. If you want to be notified when that happens, you can sign up for updates on Etsy ("Send me an email when they're back") or join my ever-wonderful Patreon supporters and be notified a day or two in advance: http://www.patreon.com/jennydolfen

If you're looking for my t-shirts, you can find them here: http://teespring.com/stores/jennydolfenart
And most of my prints (plus the older ones!) can always be found here:
http://www.inprnt.com/gallery/jenny.dolfen.5/

Note from shop owner

Last updated on Sep 24, 2021

Hello my dear friends, my eye problems have forced me to keep my shop closed most of the time. I open it every once in a while when I know I'll have the time to take care of orders. If you want to be notified when that happens, you can sign up for updates on Etsy ("Send me an email when they're back") or join my ever-wonderful Patreon supporters and be notified a day or two in advance: http://www.patreon.com/jennydolfen

If you're looking for my t-shirts, you can find them here: http://teespring.com/stores/jennydolfenart
And most of my prints (plus the older ones!) can always be found here:
http://www.inprnt.com/gallery/jenny.dolfen.5/

Jenny Dolfen

Contact shop owner

Jenny Dolfen

Reviews

Average item review
5 out of 5 stars
(1424)
See reviews that mention:
Quality 209 Shipping 227 Customer service 61

Shop policies

Last updated on April 10, 2021
Welcome and thank you for your support of my art!

To make sure you get the best possible quality with my giclée prints, I have them done at a local shop where they do excellent work. The originals you can buy from me are also painted with light-fast media, to make sure you can enjoy them for many years.

My enamel pins are designed by me and manufactured in China (as are all enamel pins you can find on Etsy and other places).

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I always take great care to package my products so that they handle the journey without damage. If you should receive any piece of mine damaged, please let me know what happened, and I will do my best to fix the problem. This goes for custom or personalised orders, as well.

If an original was lost or damaged in transit, the insurance should cover that. Please let me know what happened and we'll take care of it.

Originals are exempt from returns, unless there is something wrong with them. Please contact me within seven days of delivery if that is the case.
Payment
I accept payments through Etsy by PayPal, Credit Card, and Etsy Gift cards.

For orders outside the EU, your country may apply taxes.
Shipping
Please note: All items are shipped from Germany. Tracking is included to all destinations outside the EU, as well as Spain and Greece within the EU.

Delivery times range from one day (Germany) to a week (most of Europe) and two to four weeks (America, southern and Eastern Europe, Canada, Asia). In rare cases, especially to the US, Canada, and Mexico, packages may take four to eight weeks. I know how frustrating it is to wait for something, but please wait out those times before contacting me when you think your order may have got lost. Usually, they do turn up!

My A4 prints are packaged flat, backed with cardboard and wrapped in a clear bag, and come in sturdy cardboard envelopes. The same goes for originals (additionally padded).

A3 prints are shipped in a long box.

Stickers and ACEOs ordered on their own are sent in a regular envelope, padded with paper.

Pins are sent in cardboard boxes with bubble wrap, or in padded mailers.

Books are shipped in wraparound cardboard envelopes.

Originals are always sent insured (unless you wish to risk sending them uninsured); this is already considered in the shipping cost. In some countries, taxes may apply.

If nothing else is stated in the item description, all my originals are painted with lightfast materials on archival paper. I use Daniel Smith's granulating paints in most of my work, so if any originals (or prints) have a flaky texture in them, that is intentional.