JennyPepperFeltmaker's Shop Policies
Welcome to my shop, enjoy browsing.
I can only accept Paypal payments, Payment must be made at checkout. But if you cant pay immediately please let me know of delay.
TERMS AND CONDITIONS OF SALE
All items for sale in this shop are subject to UK Legislation. Please do not buy unless you accept the purchases under UK Legislation.
I always try to keep my postage to a minimum. Exchange rates may vary so I have reached a price that covers my post and packaging materials as closely as possible. Insurance is not included. I post First Class in the UK and Airmail Overseas.
I try to reduce package waste and sometimes use recycled envelopes, I hope you understand my good intention.
I always aim to post on the next working day. Occasionally it may be two days depending when your order was placed. Bank holidays may make postal delays unavoidable and out of my control.
I always retain proof of postage. I cannot take responsibility for the parcel once I have posted it. If you require insurance you must request this in the order and I will quote the additional postal insurance cost.
Any customs charges are the responsibility of the buyer, and not the seller.
Refunds and Exchanges
I always aim to make everything to the highest standards, the standard I would be happy with myself. If for any reason you receive a purchase which is not acceptable, please contact me on day of receipt to resolve the situation. Please take a look at my feedback, my customers have all been happy with their purchases so far. I hope you will be happy with yours too.
Additional Policies and FAQs
Any questions, just ask, I will do my best to get straight back to you.
My direct email address will be on the invoice you receive automatically from Etsy when you purchase from my Etsy shop. My UK contact address is also included on the note to buyer when you purchase. Any other questions, please contact me.
Last Updated December 11, 2013