JBTGlass

Part of Jewellery By Trudy Ltd

Leeds, United Kingdom
3,314 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Welcome to JBT Glass

Where parcels are to be delivered to business addresses it is recommended the signed for upgrade is added at checkout.

Announcement

Last updated on Jan 31, 2021

Welcome to JBT Glass

Where parcels are to be delivered to business addresses it is recommended the signed for upgrade is added at checkout.

Items

3314 Sales
 

All Items

Trudy Haigh

Contact shop owner

Trudy Haigh

Reviews

Average item review
5 out of 5 stars
(624)
See reviews that mention:
Quality 73 Shipping 125 Customer service 73

About JBTGlass

Sales 3,314
On Etsy since 2014

Handcrafted Kiln Fused Glass

2020 sees the launch of JBT Glass and is set to be an exciting year for us with the opening of our new studio in Leeds. This beautiful creative space has a lovely gallery area, fully equipped workshop and training area. We will be opening the gallery/shop to the public from the 27th July on an appointment basis, to arrange a visit please send a message or email.

To give a little background we initially launched in 2007 as Jewellery By Trudy since then the business has continued to develop and evolve. In 2017 our daughter, Gemma, joined the company and the nature of our work continued to evolve to a point where a change of name to JBT Glass became essential as it more accurately reflects the nature of our products which are no longer solely jewellery.

Attention to detail is paramount, for example the fused glass landscape pendants take weeks to create with layers of glass being added and kiln fused to build up a landscape that draws the admirer into the scene.

All the materials we use are carefully sourced to ensure you receive a top quality product. Sustainability is something we strive to build into the way we work ensuring no glass is wasted. There is no such thing as scrap glass, we convert all ours into frit (small gravel like pieces of glass), stringers or cane which are then used in our artwork. All packaging materials are also recycled wherever possible.

Over the last 13 years we have mainly sold our creations through craft events throughout Yorkshire attending fairs in some wonderfully picturesque places such as Harrogate, Whitby and the amazing historic City of York also a number of town and agricultural shows over the summer months. If you would like to visit us at one of our shows please visit our website at www.jbtglass.co.uk for details of up coming events. Over the years we have met some truly lovely people from all over the world and there was always a measure of disappointment that when they returned home they couldn't buy on-line. This was something I knew I had to address so here it is our Etsy shop!

Shop members

  • Trudy Haigh

    Owner, Maker, Designer

  • Gemma Chaplin

    Designer, Maker

Shop policies

Last updated on January 2, 2021
Hello, and welcome to JBTGlass on Etsy. I hope you will find what you are looking for in my shop, but if you have any questions then please contact me, I'd love to hear from you.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Quality matters to me. If you find any flaw in the workmanship of an item you buy, please contact me at once and I will repair or replace it. To be fair to us both, we need to resolve any issues you have within 14 days after you receive the item.

Shipping costs remain the responsibility of the buyer unless the item is damaged.

If a problem should arise, please contact me as soon possible and I will do my best to rectify or resolve it.

If you live within the EU you do have the right to return goods for any reason within 14 days from the date of receipt of the goods. Please use the form below for this purpose.

:http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf

PLEASE NOTE
Returns or exchanges are not possible for earrings (for hygienic reasons), or items made to fulfil custom orders.

When returning goods it is advised that you obtain the minimum of a certificate of posting from the Post Office (or overseas equivalent) as I can not be held responsible for goods lost in transit. Please note the returning customer is responsible for payment of return postage.
Payment
Payment is accepted via PayPal or through direct checkout with Etsy.

Orders will be dispatched once payment has been confirmed.

Payment should be made at the time of purchase unless special arrangements have been made. I will hold orders for 1 day. Please contact me to make special arrangements or if you need more time to pay. If payments are not made the items will be returned to inventory. If for any reason you have to cancel please let me know ASAP so that I can return the item to inventory for someone else to purchase.

International Sales - No allowance or refund will be given on any custom fees in any circumstance. I am not responsible for delivery for international orders. Please be aware that once they leave the UK I cannot track or guarantee their delivery.

Payment for custom made orders will be due in advance.
Shipping
All items are dispatched within 1-3 days, after payment has been received and confirmed. Items will be dispatched Mon - Fri, with the exception of Bank Holidays.

I ship to your Etsy address, please make sure this address is correct.

If you wish to increase to Recorded Signed For or 1st Class Recorded Signed For please use the upgrade facility).

Postage & Packaging outside the UK is sent by international tracked service.

****If you require the package to have a signature upon delivery there is the option for you to upgrade postage.****

Please note:
I cannot be held responsible for delays in delivery once the package has been passed to the Royal Mail.

INTERNATIONAL CUSTOMERS PLEASE READ THIS:

Shipping to EU generally takes around 7 - 10 working days, but this is not guaranteed.

International mail outside the EU usually takes 10 to 21 working days, though this again is not guaranteed, and can sometimes take longer due to delays in customs and will require your patience. THE COVID PANDEMIC IS CAUSING SIGNIFICANTLY LONGER DELAYS TO SOME DELIVERIES, PLEASE BE PATIENT DURING THESE DIFFICULT TIMES. Please be assured that I will ship promptly (normally within 48 hours) to limit your waiting time. Payment of any customs or duty charges is the responsibility of the person the package is addressed to.

Please make sure that if you are ordering for the holiday season, then you order in plenty of time for delivery to avoid disappointment.
Additional policies and FAQs
Privacy Policy
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information We Collect
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewellery, for example), if you contact us directly.

Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 6 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Except exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us
If you have any questions or concerns, you may contact us at info [!at] jbtglass.co.uk Alternately, by mail at:
Unit 1 Asquith Avenue Business Park, Asquith Avenue, Leeds, West Yorkshire. United Kingdom LS27 7RZ



Wholesale - Serious inquiries will be considered. Please supply your web address and details of the shop and where you intend to sell these items with your inquiry.

JBT Glass is part of
Jewellery By Trudy Limited
Company Number: 10701503
Registered Office: Unit 1, Asquith Avenue Business Park, Asquith Avenue, Morley, Leeds LS27 7RZ United Kingdom