JewelryLemano

All jewelry is carefully measured so please make sure that the jewelry fits you before ordering it. If you get a wrong size please let me know.

Customer Service is very important for me. In case you are not happy with the product, it doesn't meet your expectations or there is a problem with your order, please contact me. I'll try to work out a satisfying solution for you.

RETURN POLICY
Customers can return goods within a period of 14 calendar days upon receipt. Before returning the goods, the cancellation must be submitted in writing or by phone. It is sufficient if the notice of withdrawal is sent within the time limit without giving reasons. Goods should be shipped back as soon as possible.

The shipping of returned goods is paid by the customer.

Goods should be returned in unused and as new sell able condition and in the original packaging. For items that show signs of use, unless they are caused by proper use, a reasonable fee for the impairment will be charged by me or deducted from the purchase price. The same applies if upon return of the merchandise accessories or parts are missing.
In the case of a valid revocation the purchase price will be refunded after as the goods have been received by the seller.

The revocation must be made by e-mail, by letter or by phone and must be addressed to:

lemano.design [!at] gmail.com

Lemano, Admoni KG
Avinoam Admoni
Dietrichg. 46
1030 Vienna

Phone: +43 1 715 16 93

For the returning of the goods the same postal address has to be used.

-- End of return policy --


Model cancellation form:


Please fill in the following form, if you want to cancel the contract and send it back to me per E-mail or post (You may use the attached model cancellation form, but it is not obligatory):


- To
Lemano, Admoni KG
Avinoam Admoni
Dietrichg. 46
1030 Vienna
AUSTRIA
E-Mail: lemano.design [!at] gmail.com
Phone: +43 1 715 16 93

- I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/ for the supply of the following service (*)

- Ordered on (*)/received on (*)

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if this form is notified on paper)

- Date

(*) Delete as appropriate

_______________

I accept Etsy's Direct Checkout, Paypal and Etsy Gift Cards.

Information on Etsy's Direct Checkout:
https://www.etsy.com/help/article/1939

Information on PayPal:
https://www.etsy.com/help/article/361

If you want to pay via SEPA bank transfer ( only within the EU) - please contact me.
For any questions regarding the payment methods, please contact me.

Please mind the customs and import regulations in your country. Possible fees, taxes, tariffs, duties etc. have to be paid by the customer.

All prices are final and include the Shipping Cost. VAT is not shown due to the small business regulation.

Orders will be shipped within 1-3 business days after payment has been received. I will notify you as soon as the package is on its way.

I ship nationally and internationally with the Austrian Postal Services.
Delivery Time (according to the Austrian Postal Service):
Austria: 1-2 business days
Europe: up to 11 business days (Economy); up to 4 days (Priority)
USA: up to 20 business days (Economy); up to 8 days (Priority)
Worldwide: up to 20 business days.

FREE SHIPPING: on selected items we have free shipping - national and international! This means no giftbox is included. It will be send economy and not recorded. In case you want your item with the giftbox please choose the advanced shipping options. Ẃe send it then with a giftbox, not recorded and economy. You want your item recorded and priority?? - Please contact me!!

All other items I ship international by ECONOMY and NON- REGISTERED mail.
If you want a registered and priority mail you can do a shipping upgrade. Registered Mail is more secure and provides tracking. Registered Mail requires your signature - please make sure to pick up your item in time.
If you have any questions regarding shipping or want an extra insurance, fast delivery etc. - please contact me before purchasing.

Sometimes shipping takes longer than expected. In case you haven't received the package within 3 weeks after the regular delivery time - please contact me.

Anyway, unfortunately I don't have any control over the postal office systems once your package has been mailed. So, I don't take any responsibility for stolen, lost packages /or late delivery

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

I will ship to the shipment address listed in the order confirmation. Please make sure this is the correct address. Any packages returned due to wrong or incorrect addresses will be reshipped at the cost of the purchaser.

Item as a GIFT:
If you want to have the package sent somewhere else (ex. as a gift) please let me know. Also if you want to have personal note included.

All items are packed carefully. In case the items gets DAMAGED on the way to you:
Please mail me photo of the damage and you'll get a free replacement or a full refund. Sorry, for any inconveniences in advance.

Please, contact me if you have any other questions or concerns before making your purchase.

I love to communicate with my customers. In case there is any problem please contact me, before leaving a bad feedback.

If you want to a piece especially made for you, please contact me - I love to work with and for you.

And I'm happy to have you here - enjoy!