Handmade Beaded, Crystal and Stone Jewelry
JewelrybyAlison999's Shop Policies
Welcome to Jewelry by Alison!
The jewelry purchased here is all hand-made by me (Alison). I stand behind my work, and I want you to love the jewelry as much as I do. I am not happy unless you are happy!
This shop accepts payments though Pay Pal and Etsy direct checkout. Using either of these methods allows you to use any major credit or debit card for your convenience. Checks or money orders are also accepted, but items are not shipped until after the check or money order is received and clears the back.
If you have questions about using PayPal or Etsy Direct Checkout, this article may be helpful: www.etsy.com/help/article/361
Once payment is received, all orders are shipped from New Hampshire in the United States (U.S.), via U.S. postal service, usually within 1 - 2 (business) days. Sundays and holidays, the post office is closed, so orders placed on those days are slightly delayed.
This shop gladly accepts custom orders for jewelry for all occasions. Payment for customer orders is required in advanced. This allows me to order materials for your customization. For custom orders, we will discuss and agree on a date for shipping that works for you before payment is accepted.
Jewelry by Alison ships world wide from New Hampshire, in the United States.
This shop uses the United States Postal service for shipping by default. If another option is needed, please send me a convo before making the purchase in order to ensure the option you need is available. Expedited shipping is available on request. The standard shipping usually arrives at its destination within a week or so within the U.S.
All jewelry is shipped in a jewelry box, suitable for gift wrapping. The jewelry box is sent in a padded mailing envelope. This method saves my customers the most on shipping! If you have concerns about this type of packaging, please send me a convo. I can work with you to find an alternate method.
The fee for default shipping is $3 within the continental U.S.. Any additional items add $.50 to the shipping price. The shipping includes tracking within the United States, and in some other countries. If you are concerned about tracking, send me a convo and I can research to see whether tracking is available outside the U.S. for your country.
Shipping overseas can be delayed due to significant lay over time in customs. Some countries move things right along, others may delay your package by as much as a few weeks. Please plan ahead if you are purchasing a gift or need jewelry for a special occasion.
Gift Wrapping: If you need an item gift wrapped, please send me a convo. I am happy to do this for you, but I would advise a sturdier mailer, such as a box, in order to protect the wrapping and bow in the mail. I can quote you a rate for this alternate mailer and gift wrap once I know where the item is going.
If you would like insurance for any purchase, please send me a note. I can quickly create a custom listing for you that includes this alternate shipping option.
Refunds and Exchanges
I want you to be happy! If you do not love your purchase for any reason, Please send it back to me in the same condition you received it in, within 7 days. Once I receive the items back, I will refund your purchase price, minus the shipping cost.
It is rare that items are lost or damaged in the U.S. mail, but if this should happen to you, please let me know. The post office offers tracking and limited insurance on all packages. They will reimburse for any lost or damaged items within their guidelines.
Additional Policies and FAQs
I am happy to take custom orders! I do a lot of wedding work, and that is frequently customized to match the specific colors and the style of the wedding.
Please send me an Etsy chat if you would like to discuss having custom jewelry made. If you decide you would like custom items made, a non-refundable deposit for materials is required before the work begins. If for some reason you do not want the final piece, you may decline the item. The deposit is generally approximately 30% of the total purchased price.
Wholesale: Currently I do not offer my jewelry at any discount off the prices shown here. I am already selling at wholesale rates to the public, so I can't afford to discount any further to allow for retail store owners mark ups.
Hillsborough, New Hampshire
alison [!at] jewelrybyalison.com
If you need my physical address, please contact me.
Last Updated March 5, 2015