JoSaraUK

Mosaic art for you, your garden and its wildlife.

Hull, United Kingdom On Etsy since 2011

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

JoSaraUK

Mosaic art for you, your garden and its wildlife.

Hull, United Kingdom | 1,456 Sales

Shop owner

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JoSaraUK is taking a short break

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Note from shop owner July Order Book Full - Will reopen for new orders around mid-July

Note from shop owner

Last updated on Jun 21, 2020

July Order Book Full - Will reopen for new orders around mid-July

Jo

Contact shop owner

Jo

Reviews

Average item review
5 out of 5 stars
(368)
See reviews that mention:
quality 54 shipping 79 customer service 48

Updates

A baby blackbird keeping its new feathers in tip top condition in one of the 25cm mosaic bird baths.
All garden users will love a fresh source of water and when they're not using it you can enjoy the mosaic design.
The bird baths are perfect for adding a pop of colour to any spot in your garden.
View all 7 updates

About JoSaraUK

Sales 1,456
On Etsy since 2011

Contemporary Mosaic and more

I love my garden and it's wildlife and this helps me to design the home and garden items that I create. I am a self taught mosaicer and design all my own patterns, so my items will be pretty much unique. My aim is to give my customers a little piece of mosaic art to enjoy and some of the items have the added benefit of helping to bring wildlife to the garden to enjoy too. Anything I make for wildlife to use I will research to make sure it is practical and can be used safely. I also make sure all materials are safe for the wildlife too. All my materials are the best quality I can find for the use intended. If I'm using new materials that are designed for the garden I will test them in my own garden for a season until I'm happy that do what they say in the weather they say so I can be confident with my 'Useage' guides. All this means in my shop you will find genuinely unique items, which are the best quality that they can be for the use intended, and will make lovely additions to your home or garden and fabulous gifts for friends and family. Enjoy your browse around. Jo

Shop policies

Last updated on April 4, 2020

Accepted payment methods

Paypal Mastercard Visa American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Returns
Hopefully you will be delighted with your purchase. If, for any reason, you are unhappy you may return it for a full refund withing 30 days of delivery. Your return postage will be included in the refund if the item is the wrong item, but not if the return is just a change of mind. Please obtain a proof of postage as a refund cannot be given until the item is received by me. If the item is damaged, just send me over a photo of the damage, and I'll arrange a replacement to be sent asap, or a full refund to be arranged if that's what you would prefer.
Payment
Payments
Payments can be made with credit or debit cards via PayPal, or using the Etsy Direct Checkout system.
Shipping
**UPDATED SHIPPING INFORMATION**

UK ORDERS - I will be making and sending as normal, as long as my local post office stays open for parcels. I also have a range of postbox to letterbox items which avoid the post office counter altogether. I will let you know ASAP when you order when the post day will be. Your order may take slightly longer in the post system, but some are arriving in normal time too. I can send parcels direct to a recipient, with a personal gift message from you added in, and I can add a ‘Don’t Open Until’ tag on the outside of the parcel if you are ordering ahead for a special occasion. Just add a note at checkout or contact me on josara [!at] hotmail.co.uk with all the info you need adding.





INTERNATIONAL ORDERS - I'm very sorry but I'm going to have to suspend international deliveries for the time being. Most of my items take a few days to create, then it's at least a few days in the post, if not 2 weeks. During that time things could have ground to a halt either here in the UK, or in your receiving country and the parcel would go into limbo. So I've taken the decision to suspend international orders until the coast is clear. Thanks for your understanding and stay safe everyone. Jo :)


Shipping Information
I will send all items by the cheapest method (cheapest air mail for customers overseas), and I will use recycled packaging materials where possible to keep costs down. The average shipping times are noted in the item description. If you want your item quickly, let me know before you purchase and I can quote for a speedier postal option.

If you make a purchase I will contact you within 24 hours to confirm when I will be posting the item, usually that will be within 48 hours for a stock item and around 3-5 days after purchase for a made to order design. If the purchase is made over a weekend I may contact you on the Monday of the following week. I will always obtain a proof of postage.

Combined postage is available on most small items, and some small and large item combinations, but for multiple bird bath, water dish and large hanging plaques purchases, each item will be sent in separate parcels to keep them within my preferred courier top weight band, so there Is no combined shipping available on orders of this type. If you would like a combined shipping quote before you buy, a quote for a quicker shipping method, or you need your country adding to the shipping list, please do not hesitate to contact me.

All local sales/import tax fees are to be met by the purchaser.
Additional policies and FAQs
FAQS

'DO YOU MAKE BIRD BATHS BIGGER THAN THE 25cm / 9.75 inches SIZE? -' I don't make bird baths any bigger than this because for your average garden bird this size is perfect. And if you want more water surface area for more birds, it's better to have separate bird baths increasing the splash space so the smaller birds can be using one and the medium birds can be over using another and not knocking the smaller birds out. Plus you can curate your own collection of designs to add splashes of colour all around your garden.

'WHAT IS THE WATER DEPTH OF THE DISHES?' - The 25cm Bird Baths have 1 inch water depth and the 21cm Water Dishes hold 1.5 inches, so both are perfectly safe for garden mammals like hedgehogs to use and heavy enough not to be knocked over. Plus insects can lower themselves to the water level using the grout lines so they have a good grip to lift themselves up again.

Item Descriptions
I try to describe items as accurately as possible and to photograph them as clearly as possible . However, shades of colours may vary according to your computer and browser settings.

If I have missed something out of the description, if you want further photos, or if you have any other questions, please do not hesitate to contact me through the Etsy message service.
Privacy
What is GDPR? - The GDPR (General Data Protection Regulation) is a new, European-wide law that replaces the Data Protection Act 1998 in the UK. It comes into force on 25th May 2018 and is designed to give people increased protection and control over their data, and place greater obligations on how all organisations, large and small, handle personal data.

I Jo Sara am the data-controller of your personal information as it relates to my business, JoSaraUK.

What data do I collect, and how is it provided? - When you place an order with me I will receive your name, delivery address and email address via Etsy's order confirmation page. I do not receive any payment card numbers from Paypal or the Etsy Payments feature.

Why do I collect this data? - I use these details to process and deliver your order, and to deal with any queries you have related to that order.

Do I share this data? - The only circumstances in which I will share the data provided are in processing your order which means sharing your name and address with the delivery company, or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, or add you to any mailing list without your explicit consent.

How long do I keep your data? - will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years, as required by law for tax purposes. After this time I will delete your data from my records.

How do I store the data – Any printed payment records that are required by HMRC are kept in a private home and are not accessible to anyone apart from myself. All digital records are stored on password protected devices.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data. If you need to contact me, my email is jo [!at] josara.co.uk

Privacy policies for all the third parties that are involved with orders from my shop JoSaraUK -
Paypal - www.paypal.com/uk/webapps/mpp/ua/privacy-prev
Etsy - www.etsy.com/uk/legal/privacy/