Joannarutter

Joanna Rutter Independent British Design and Jewellery

Brighton, United Kingdom · 1747 Sales

Joannarutter

Joanna Rutter Independent British Design and Jewellery

Brighton, United Kingdom 1747 Sales On Etsy since 2007

0 out of 5 stars
(980)

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Joanna Rutter

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Joanna Rutter

Reviews

No reviews in the last year
lynnestewart

lynnestewart on Oct 26, 2014

5 out of 5 stars

I love it! Thank you for a smooth and pleasant sale!

Ulrike0804

Ulrike0804 on Oct 3, 2014

5 out of 5 stars

Perfect every day earrings! Very happy with purchase!

Ulrike0804

Ulrike0804 on Oct 3, 2014

5 out of 5 stars

Beautiful and excellently crafted! Thanks so much!

Amanda Leon

Amanda Leon on Aug 22, 2014

5 out of 5 stars

It's a beautiful and original necklace! It arrived just in time

View all 980 reviews

Shop policies

Last updated on February 3, 2011
This is the page to find out about all my shop policies including payment, shipping and returns. If you have a question that isn't answered here please don't hesitate to contact me.

Please note - * Some designs are in stock and ready to ship. Others are made to order when purchased. You can find all the details in the description of each design.

Accepted payment methods

Payment
I accept payment through Paypal only. Completing payment at the time of purchase is encouraged. If you are having problems checking out please contact me and I will do my best to help you.

You can also read the step-by-step guide to payment here (copy and paste the address into your address bar) http://www.etsy.com/help_guide_checkout.php

The very helpful general buying FAQ's are here
http://www.etsy.com/faq_buying.php#paying_the_seller

Payment must be received within three days of purchase or the order will be cancelled.
Shipping
*** POSTAGE CHARGES ***

The default postage charges applied in my shop are for insured delivery with tracking.



UK deliveries are via SPECIAL DELIVERY (next working day)



INTERNATIONAL deliveries are via AIRSURE or INTERNATIONAL SIGNED FOR

These services are provided by Royal Mail http://www.royalmail.com

If you would prefer a cheaper alternative I can happily post your order by regular post/airmail without insurance. The prices run as follows :

$3.50/UK
$4.00/INTERNATIONAL. $.50/per additional item.

To request this service please leave me a note in the 'message to seller' box at checkout (or contact me directly) and I will refund the excess. Alternatively you can send me a note before payment and I will adjust the listing for you to reflect the lower postage cost.

Please note - if you request basic delivery I will not hold any responsibility over loss or damage to your items. I cannot issue replacements or refunds for items sent via regular airmail.

- - -

International customers may be required to pay customs duty on some larger packages. Please be aware that any applicable customs taxes & duties are the responsibility of the recipient. I can not legally mark packages as a 'gift' to avoid these duties.
Refunds and Exchanges
I hope you will completely satisfied with your jewellery. If you have any problems please contact me and we will sort it out. For returns I must be notified within 3 days of receipt. The buyer is responsible for any shipping charges incurred in returning an item. I will refund via Paypal less original shipping charges. All items must be returned in original condition.