JoeyDesign's Shop Policies
Welcome to JoeyDesign! My shop of all things cute, cuddly and of the paper kind. We design stickers, cards, invitations and art prints.
Wherever we can, we resist the urge to use plastic and be environmentally friendly. The only plastic we use in our packaging is a bit of cello tape and polypropylene cello bags. We reuse bubble wrap and packaging and any mail bags we receive are given another lease on life if possible.
Joey Design accepts PayPal, credit cards and Etsy gift cards as methods of payment.
We will include an invoice with your purchase - if it is intended for a gift, please let us know and we won't add one.
Due to a busy family life with a newborn and toddler, we will only visit the post office to send off orders on a Tuesday or Wednesday... once per week.
All paper goods are sent in secure envelopes to prevent damage.
We send all products through regular post. If you would like to upgrade to express post (priority) convo us, and we will change the shipping price in a custom listing. Prices are as follows:
Express within Australia - $6.00.
Express International (STICKERS, CARDS AND PAPERGOODS ONLY) - $15.00.
Unfortunately, regular packages do not come with a tracking number. For all buyers in the United States, if you wish to purchase a tracking number, it is an additional $25.00. For Registered post within Australia, please convo us for a price.
Our products are shipped from Australia. Here are approximate delivery times:
Domestic - 2-3 business days
United States (West Coast only) - 1-2 weeks
United States (Central and East Coast) - 2-4 weeks
Canada - Up to 6 weeks
Europe - Up to 4-6 weeks
South-east Asia - 1-3 weeks
These times are worst case scenario and usually take this long during holidays such as Christmas.
Refunds and Exchanges
We can refund any orders upon receipt of the returned goods. Shipping cost will not be refunded. We put as much information as possible in the product description but if there is anything you are unsure of, just ask.
While we try our best to package your order securely, once it leaves our hands we cannot take responsibility for it. If your order does not arrive within a reasonable time frame, please let us know so that we can try to rectify the problem.
We believe in making sure all our customers are happy and satisfied with their product.
Additional Policies and FAQs
joeydesign.illustrations [!at] gmail.com
+61 404 274 107
Last Updated May 7, 2015