Art by Jolene
JoleneMcGuire's Shop Policies
Thank you for stopping by my shop! I hope you find what you are looking for. Feel free to message me if you have any questions.
-PayPal (I prefer Paypal, it is quick, easy and secure!)
Please make sure you have the correct address on your PayPal account. As per Etsy Policy payment is expected immediately, unless you have made prior arrangements with me.
-USPS Money Order
I use USPS First Class (under 13 oz) or Parcel Mail (over 13 oz) for all shipments, with delivery confirmation where available.
If you would prefer another shipping method or would like to include insurance, just let me know as soon as you can - I usually ship within two days of receiving an order. Both of these options will incur additional charges.
Refunds and Exchanges
I want all my customers to be happy with their purchase. If the item isn't what you expected, or is defective in any way, please contact me within five business days from when you receive it and we can work out a return/refund or an exchange for the item, which needs to be in its original condition. If an item is lost or damaged in the mail, please contact me as soon as possible and I will honor a refund/exchange in this case. But do keep shipping times in mind - 2 weeks for US domestic
In the event of a refund, I am not able to refund shipping costs, domestic or overseas. Return shipping costs will be the responsibility of the buyer. These can add up and I just wanted you to be aware up front
Last Updated February 17, 2011