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JolieMarche's Shop Announcement



+++FOLLOW US ON INSTAGRAM (@joliemarche) FOR A CHANCE TO WIN an 11x14 print of your choice! Simply follow us and leave a comment and we will choose one winner randomly! We have been working on this for some time now and we are thrilled to have them in the shop! Choose from 3 different sizes all printed on heavyweight matte stock ready for your frame!

Thank you for visiting our shop. All pillow covers are handmade in our studio. We are happy to work with you on a custom order....just contact us!

PLEASE do not place your order if you have a deadline unless you have contacted us first! We want you to get your order as soon as possible, but we ship orders in the order they are received, not the date you request. Thank you for your understanding, this cuts down on unnecessary refunds and cancellations after orders are placed.

Please allow 12-14 BUSINESS DAYS for us to complete your order. Often orders go out sooner, but those are the general guidelines... Please let me know PRIOR to ordering if you need something by a specific date. Please do not expect us to make your deadline unless we have agreed to it before your purchase. We do not send order confirmations of your purchase, those come directly from Etsy. If you need to contact us, please feel free to send us a convo and we can give you an update on your order. Please don't be alarmed if you haven't heard from us, we are busy working to get your order out as soon as possible.

All pillows are backed with natural colored burlap. We are happy to offer a cotton back option instead of burlap if you prefer. If you choose a cotton option, we use a neutral linen colored cotton and in some cases it will not match the front of the pillow cover. Please let us know in the notes to seller section at checkout if you would prefer a cotton back to your pillow cover.

Your pillow cover will come 1.5" - 2" smaller than the size you order, so do not be alarmed. This will ensure that your pillow cover will be filled sufficiently in the corners. If you order an 18" cover, you will need an 18" insert. Same will be true for 20" and 22". Please keep in mind that down inserts are often overstuffed and larger than polyfil inserts, so please order accordingly. Let us know if you have questions.

******Care Instructions: We recommend spot cleaning, but you may hand wash in warm water and reshape and lay flat to dry. DO NOT place in the washer or dryer.

+++++All personalization information needs to be submitted with your order via the "NOTES TO SELLER" section during checkout. If the item you order only has a year date, we will only print the year date. (2014, not 6/16/14) If you item has an Est. date, then we will print the Est. portion unless you contact us first for approval. If you request a format different from what is shown, please ask us first as not all covers will accommodate changes in format. We will not be able to reprint, so please make sure you are correct and clear in your instructions and contact us first for verification before placing your order.

+++++Please take the time to read our shop policies regarding shipping and returns. We work very hard to make handmade products that you will love, please respect these policies and purchase carefully. Our policies are clearly stated, please do not ask us to make exceptions. We want to keep it fair for everyone!

+++++International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. All international orders will have full value declared on customs forms.

JolieMarche's Shop Policies

Welcome

Thank you for your interest in Jolie Marche.

Although orders often go out sooner, please allow 12-14 business days for shipment of your order. This especially applies to customized or personalized covers. This extra time allows for printing fabric that we might not have on hand. Wholesale or custom projects can take up to six weeks.

All covers are finished with a burlap back unless you specify our cotton alternative in the notes to seller section at checkout. Our burlap is a neutral standard tan burlap that will add wonderful texture to our pillow covers. If you decide to choose our cotton back, we use a soft, neutral linen color cotton that works with the wide variety of front designs that we offer.

No two handmade products will ever match perfectly...while we strive for consistency, we pride ourselves on the handmade aspect of our craft. This is true with backgrounds and colors all of which may vary slightly from product to product.

All personalization information needs to be submitted with your order via the "NOTES TO SELLER" section during checkout. If the item you order only has a year date, we will only print the year date. (2014, not 6/16/14) If you item has an Est. date, then we will print the Est. portion unless you contact us first for approval. If you request a format different from what is shown, please ask us first as not all covers will accommodate changes in format. We will not be able to reprint, so please make sure you are correct and clear in your instructions and contact us first for verification before placing your order.
All custom orders are final sale. This includes custom artwork items, color changes or deviations from the original in anyway. We will not be able to offer refunds or reprints for colors that are not as expected or problems with artwork you provide. Thank you for your understanding.


*Care Instructions: We recommend spot cleaning, but you may hand wash in warm water and reshape and lay flat to dry. DO NOT place in the washer or dryer.

Your pillow cover will come 1.5" - 2" smaller than the size you order, so do not be alarmed. This will ensure that your pillow cover will be filled sufficiently in the corners. If you order an 18" cover, you will need an 18" insert. Same will be true for 20" and 22". Please keep in mind that down inserts are often overstuffed and larger than polyfil inserts, so please order accordingly. Let us know if you have questions.

Payment

Credit card or Paypal

Shipping

Please allow 12-14 business days from the time of your order for shipping as each item is made by hand at the time the order is placed and payment has been received. Often orders go out sooner, but those are our general guidelines. We do not contact you prior to shipment, so please do not be alarmed...we are just busy working to get your order out as soon as possible. If you have questions, please contact us...we are happy to give you a status update!

Wholesale or custom orders can take up to six weeks for shipment. If you need the item sooner, please convo me prior to purchase to ensure I can get it to you in time.

International orders are shipped via USPS First Class International Mail. This means that you will have tracking until the package leaves the US. After that point, tracking is not available. International shipments can take 3-4 weeks. Please be patient! If you would like expedited shipping, or door-to-door tracking, please message me before purchasing.

+++++International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties, VAT charges and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. All international orders will have full value declared on customs forms.


I ship to the address provided by Etsy, please make sure your Etsy address is current.

Refunds and Exchanges

Personalized orders are final sale. We do not give refunds if the item does not match your decor, the color is not as expected, or if you do not like burlap. We will accept exchanges for non-personalized items within 7 days upon receipt, in exchange for another item (or items), or for store credit. We will not reprint nor refund if your personalization was not as anticipated. If there is any variant from the original artwork, please contact us first for approval before placing your order.

All custom orders are final sale. This includes custom artwork items, color changes or deviations from the original in anyway. We will not be able to offer refunds or reprints for colors that are not as expected or problems with artwork you provide. Thank you for your understanding.

If you need to cancel your order, please do so within 24 hours of the order....after that, the order has already been submitted for printing and cannot be cancelled. Thank you for your understanding.

Sale merchandise is final sale, please.

Additional Policies and FAQs

FAQ's

*Care Instructions: We recommend spot cleaning, but you may hand wash in warm water and reshape and lay flat to dry. DO NOT place in the washer or dryer.

Last Updated February 19, 2015