JoopyGems

Beautiful Rose Cuts, Cabochons, Gemstones and Pearls

Hong Kong, Hong Kong · 16907 Sales

JoopyGems

Beautiful Rose Cuts, Cabochons, Gemstones and Pearls

Hong Kong, Hong Kong 16907 Sales On Etsy since 2010

5 out of 5 stars
(6567)

Announcement   Welcome to my shop! I sell beautiful gem quality gemstones at excellent prices. I am a British expat, based in Hong Kong and I source all of my stones from local stone-cutters and suppliers, choosing gem quality and colour grade. I individually select and inspect every gemstone in person in order to ensure uniform size, shape and quality.

I try to keep my prices competitive; however I prefer to stock high quality and more unusual gems - most custom cut for me - that give genuine delight, and these are not generally the cheapest stones out there!

I aim to reproduce as accurately as possible the actual colours of the gemstones; however, please bear in mind that monitors do vary.

I run periodic offers and deals which I announce on this page, my Facebook page and also on my blog.

My blog:

http://joopygems.wordpress.com/

SUMMARY OF POLICIES

PACKAGING
I pack my stones with care, and in such a way as to minimize movement and protect the stones from rubbing against each other.

PLEASE READ MY SHIPPING POLICIES IN DETAIL!
Shipping is a flat rate $5 for a registered ship via Hong Kong Post. Delivery takes around 2-3 weeks depending on where you are in the world and the time of year (ie busy times may take longer). In some rare cases, usually due to delays at your country's customs, delivery may take up to 35 days.

I offer an express ship; Speedpost, via the Hong Kong post. Costs vary depending on your individual country, but is $20 to the US and takes around 3-5 working days. Again, timings may vary according to your individual country and may rarely take up to 10 days

If you have not received your order within these time limits, please contact me.

TRACKING
I supply tracking numbers on all orders. US customers may track via USPS as soon as the item has shipped - go to www.usps.com, click on the 'Track and Confirm' option and enter your tracking number into the box. Canadian customers may track via Canada Post. Other countries' postal services vary in the extent to which registered post items can be tracked online. For Speedpost deliveries, most countries will allow tracking. Just go to the Hong Kong post's website, http://app3.hongkongpost.com/CGI/mt/enquiry.jsp and use the drop-down box to select the relevant country.

RETURNS AND EXCHANGE

I want you to be happy with your order, so I will exchange or refund any item you are not happy with for any reason within 40 days of receipt. I will pay return postage and refund this and your order when I have received the goods.

DAMAGED OR INCORRECT GOODS
Please email me within 3 days of receipt of your order, enclosing a photograph of the defective goods.

ANY OTHER REASON
Please email me within 30 days of receipt of your order, explaining what the problem is, so that I may maintain high standards of quality and service.

Announcement
Last updated on May 10, 2016

Welcome to my shop! I sell beautiful gem quality gemstones at excellent prices. I am a British expat, based in Hong Kong and I source all of my stones from local stone-cutters and suppliers, choosing gem quality and colour grade. I individually select and inspect every gemstone in person in order to ensure uniform size, shape and quality.

I try to keep my prices competitive; however I prefer to stock high quality and more unusual gems - most custom cut for me - that give genuine delight, and these are not generally the cheapest stones out there!

I aim to reproduce as accurately as possible the actual colours of the gemstones; however, please bear in mind that monitors do vary.

I run periodic offers and deals which I announce on this page, my Facebook page and also on my blog.

My blog:

http://joopygems.wordpress.com/

SUMMARY OF POLICIES

PACKAGING
I pack my stones with care, and in such a way as to minimize movement and protect the stones from rubbing against each other.

PLEASE READ MY SHIPPING POLICIES IN DETAIL!
Shipping is a flat rate $5 for a registered ship via Hong Kong Post. Delivery takes around 2-3 weeks depending on where you are in the world and the time of year (ie busy times may take longer). In some rare cases, usually due to delays at your country's customs, delivery may take up to 35 days.

I offer an express ship; Speedpost, via the Hong Kong post. Costs vary depending on your individual country, but is $20 to the US and takes around 3-5 working days. Again, timings may vary according to your individual country and may rarely take up to 10 days

If you have not received your order within these time limits, please contact me.

TRACKING
I supply tracking numbers on all orders. US customers may track via USPS as soon as the item has shipped - go to www.usps.com, click on the 'Track and Confirm' option and enter your tracking number into the box. Canadian customers may track via Canada Post. Other countries' postal services vary in the extent to which registered post items can be tracked online. For Speedpost deliveries, most countries will allow tracking. Just go to the Hong Kong post's website, http://app3.hongkongpost.com/CGI/mt/enquiry.jsp and use the drop-down box to select the relevant country.

RETURNS AND EXCHANGE

I want you to be happy with your order, so I will exchange or refund any item you are not happy with for any reason within 40 days of receipt. I will pay return postage and refund this and your order when I have received the goods.

DAMAGED OR INCORRECT GOODS
Please email me within 3 days of receipt of your order, enclosing a photograph of the defective goods.

ANY OTHER REASON
Please email me within 30 days of receipt of your order, explaining what the problem is, so that I may maintain high standards of quality and service.

Julia Aufenast

Contact shop owner

Julia Aufenast

Shop policies

Last updated on July 22, 2016
Welcome to my shop! I offer high quality gem grade stones in rose cuts and cabochons along with freshwater pearls. I try my hardest to represent my products accurately without enhancement, and to keep the colours correct, however please be aware that computer monitors may vary.

Thank you for your custom!

Accepted payment methods

Payment
I am only able to accept payment by PayPal.
Shipping
I ship worldwide. I send all orders via registered post - for your peace of mind and mine! This allows for orders to be tracked, and it also seems to reach people much quicker than standard post (although this is not guaranteed) When your order is shipped, you will be sent the tracking number via email; however different countries vary in the amount of information they will supply for this service. In terms of time scales, most orders seem to reach customers in 2-3 weeks but please note it can take up to 5 weeks. It should be remembered that items do occasionally become delayed in customs.

EXPRESS POST - SPEEDPOST

The express post offered by Hong Kong post, this is fast and good value, taking around 3-5 days. Cost depends upon destination so please select the correct country in the Express post upgrades section. Please note, prices for destinations are set by the Hong Kong post, not me. I have not attempted to list every single country in the world; just the ones from whom I draw the most custom. If you would like an express ship and your country is not listed, please contact me.

Please note, I have recently received feedback from US customers that USPS does not always leave a note when they are unable to deliver. US customers may track directly via the USPS website - www.usps.com - and I recommend that they do to ensure that their orders are not left sitting in their local post office for days on end!
Refunds and Exchanges
I believe that I sell high quality products. I want you to be happy with your purchases, so if you have any complaints or issues, please let me know straight away and I will do my best to resolve them. Items may be returned for exchange or refund within 40 days of the transaction, and if you need to do this, please return the items in their original packaging to:

Julia Aufenast
Joopy Gems
7B Marineview
Discovery Bay
Hong Kong

In addition, I will replace any orders that are lost in transit, assuming that they cannot be found/tracked.

You can contact me via the contact pages here, via my email - julia [!at] joopygems.com or by telephone (+852) 29879570.
Additional policies and FAQs
WHOLESALE

I offer wholesale discounts based on an overall spend in US dollars, as follows:

$250-$499 - 5% discount
$500-$999 - 10% discount
$1000+ - 15% discount

In order to claim these discounts please input the following relevant code as you go through checkout:

volume5
volume10
volume15

Please note, these will not work unless you have spent the necessary amount!

GEMSTONE TREATMENTS

Please note that these days many gemstones are treated in order to improve colour and appearance. I will state all treatments of my gemstones as far as I am aware on the relevant pages, but the following may be of particular interest. Please contact me if you would like any more information about any of the stones.

Blue Topaz

Natural blue topaz does exist but it is rare and expensive so blue topaz is usually created using irradiation and/or heat. All of the blue topaz that I stock (Sky Blue, London Blue and Swiss Blue) is treated in the US and complies with US standards and regulations on irradiation of gemstones. I can provide certificates if necessary.

Green Amethyst

All of the green amethyst I stock is irradiated. As with the Blue Topaz, I can provide the relevant certificates if required.

HEATING

Please note that heating has become a very common treatment for a large variety of gemstones to the extent that now some suppliers do not even consider it a 'treatment'. I do disclose this as a treatment (see individual descriptions), and in fact if I am not certain whether a stone has been treated or not (it can be hard to detect), with gemstones where it is common, I assume that they have been and will mark them as heated.