JosiesBoutique's Shop Policies
Hello, I am Josie. I love to knit and design in my free time. All my items are lovingly designed and hand made by me. Thank you for stopping by my shop! I hope you will find something you love!
If you would like something in a different color, please contact me for lots of additional options!
Unless otherwise noted in the item description, each item here is ready to ship.
Yes, I am more than willing to ship INTERNATIONAL!
I accept payments via Pay Pal and Direct Checkout .
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout.
After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card without having to sign up for a PayPal account. Paypal only acts as a separate and secure payment processor.
Payment must be made in full and have cleared before the item is shipped.
Most items will be shipped within two business days of payment clearing.
Your item will be shipped to the address you provided to Etsy. Please let me know before paying if I should ship it somewhere besides your Etsy address.
All United States orders will include a tracking number.
I apologize that due to the nature of first class int'l shipping, I cannot offer delivery confirmation or insurance to customers outside the U.S. Thank you for your understanding.
Shipping can take up to four weeks to international destinations.
Refunds and Exchanges
I accept returns only under the following criteria:
You must let me know within five days of receiving your package that you will be returning it.
It must be sent back in it's original packaging and still in brand new condition.
Your refund will be issued as soon as I receive the package.
I want you to be happy with your purchase! Please contact me prior to leaving any feedback and we will work it out!
Additional Policies and FAQs
If something went wrong with your purchase, please contact before you leave feedback, and i will try to do all i can to make it right.
PLEASE NOTE: All pieces are created by hand, so no two items are identical. Please allow for slight variances from what is shown in the made to order photos. I try very hard to accurately represent my product through photographs and description. The color of the image can vary widely from one computer monitor to another.
If you have any questions about any of my items or policies please do not hesitate to contact me. I would love for you to send over a customer appreciation photo!
My Washing Recommendations:
Most of my knit items are made with 100% acrylic. It is important to remember that acrylic melts when heated, so please do not iron or tumble dry.
The best detergent to use is one formulated specially for delicates.
2. Spot cleaning
Spot-clean as much as possible, this will prevent unnecessary wear on the entire garment. To do this, take a damp cloth with a small amount of detergent, and blot gently but do not rub. Rubbing the fabric will cause it to break down and felt.
If you prefer to wash your item fill a sink with cold water and swish in your detergent. Gently submerge the item, and leave it to soak for up to 10 minutes. Next, rinse the item until all the suds are gone. You can squeeze the item lightly, but avoid wringing out excess water as this will have the same effect as rubbing the item.
Lay the piece out flat on a folded towel and gently form it into it proper shape. This will set the knit and ensure the piece retains its original shape when dry. Allow it to dry completely, and you're done!
Last Updated September 10, 2012