JoyandChaos

We strongly suggest placing all holiday orders by: 𝗗𝗘𝗖𝗘𝗠𝝗𝗘𝗥 𝟭𝟮𝗧𝗛.
This is our recommendation based on the current info provided by shipping carriers.
Read on for more shipping details.

𝝗𝗘𝗙𝝤𝗥𝗘 𝗬𝝤𝗨 𝗖𝗛𝗘𝗖𝗞 𝝤𝗨𝗧
· Confirm your shipping address is correct. If you check out using the wrong address, you will be responsible for any additional shipping charges.

𝗤𝗨𝗘𝗦𝗧𝝞𝝤𝝢𝗦?
Shipping questions and notes about your order must be sent through Etsy messages.
Convo us before you check out if you have a question or need your order by a certain date.
Do not use the "Note to Seller" box on the cart page for help with your order items or shipping concerns - our customer service team will NOT see it in time to assist you.

We hand print each item to order. Production times are as stated on each listing - most items take 3-5 business days to make.

Please order with plenty of time in advance to account for production + shipping time.

In a rush? Choose an expedited shipping option at checkout to shorten the SHIPPING time. This does NOT rush our production time.
Holidays may delay your order by 1 business day.

We will do everything we can to help accommodate your event deadlines if you let us know!

Need your order by a certain date?
Please message us with the following info:
- Items you are interested in
- Quantity
- Date needed
- Shipping zip code.

*Please note, messages sent on the weekend will be returned on or before the next business day.

All shipping carriers have continued to experience delays. Unfortunately at this time, 𝗦𝗣𝗘𝗖𝝞𝗙𝝞𝗖 𝗗𝗘𝗟𝝞𝗩𝗘𝗥𝗬 𝗗𝗔𝗧𝗘𝗦 𝗖𝗔𝝢𝝢𝝤𝗧 𝝗𝗘 𝗚𝗨𝗔𝗥𝗔𝝢𝗧𝗘𝗘𝗗.

With this in mind, please place your order well in advance of the date you need it.
Choose an expedited shipping option at checkout to shorten the SHIPPING time. This does NOT rush the production time.

· Available shipping options will be shown to you at checkout on the cart page.
(If you do not see an option that works for you, please message us for additional expedited shipping options. )
· Estimated delivery date range will show on cart page when you select shipping method
· Holidays may delay your order by 1 business day.

Delivery estimates provided by each carrier may change frequently due to extreme weather conditions and other regional issues.

𝗗𝗘𝗟𝗔𝗬𝗦 + 𝗦𝗘𝗥𝗩𝝞𝗖𝗘 𝗔𝗟𝗘𝗥𝗧𝗦
Please check for the most updated information on any delays or service alerts for your area before selecting a shipping method.

UPS service alerts: https://www.ups.com/us/en/service-alerts.page

USPS service alerts: https://about.usps.com/newsroom/service-alerts
USPS delivery disruptions: https://about.usps.com/newsroom/service-alerts/residential/welcome.htm

As stated in Etsy’s buyer policies (https://www.etsy.com/legal/buyers/?ref=list), sellers cannot be held responsible or issue refunds for packages that arrive later than the estimated delivery date range.

𝗦𝗧𝗔𝗡𝗗𝗔𝗥𝗗 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚 𝗗𝝞𝗦𝗖𝗟𝗔𝝞𝗠𝗘𝗥: The standard shipping option for our shop (the option for free shipping over $35) is USPS First Class mail.
USPS has implemented new standards for First Class mail as of October 2021. Delivery for some USPS First Class packages may take longer than you are used to.

More information on this USPS First Class mail change:
https://about.usps.com/what/strategic-plans/delivering-for-america/assets/USPS-Fact-Sheet_FCM-Service-Standard-Change.pdf

Personalization options for each item will be as stated on each listing.

If you would like to *gently* modify a design we currently offer - for example, changing "Save Water Drink Champagne" to "Save Water Drink Bourbon" - there will not be an additional design set-up fee.
Not all designs will be able to be modified, but please check with us if you have an idea!

We will not print any trademarked logos, characters or phrases, licensed designs, or any other shop or designers' work.

If you own the rights to a design and need your artwork or logo printed on an item, please check out our custom logo tote bags or message us!
Logo totes: https://www.etsy.com/listing/1014788838

All of our customized items are hand printed to order. We are not able to offer bulk discounts on every item due to the additional time it takes to personalize.

However, we do have many custom items that include tiered bulk pricing discounts, such as our canvas favor bags, tote bags, face masks, clothing, and more.
See individual listings for specific price information.

We all have different preferences for how different styles of masks feel and fit. Please read our descriptions, look at our pictures & size info, and look through the many reviews and photos posted - this may help you see how other people feel regarding the fabric, quality and fit!

🚨 ALL FACE MASK SALES ARE FINAL.
Due to health and safety reasons we cannot accept returns or exchanges on masks.