Elegant Bridal Veils, Wedding Headpieces and Sashes
JoyandFelicity's Shop Policies
Joy and Felicity is a couture shop offering fine custom bridal accessories.
Minor adjustments or variations to a stock style incurr no additional fee. Custom orders are priced on an individual basis. Please convo first with your requirements... the date needed, or a description of what it is you need made for you, *before* you place an order.
IF YOU ARE IN A HURRY, I CAN USUALLY DO A RUSH ORDER FOR NO ADDITIONAL FEE. PLEASE CONVO BEFORE ORDERING TO MAKE SURE IT IS POSSIBLE.
I accept Paypal and Direct Checkout through Etsy.
Ready made items are shipped about twice a week, or sooner, if it is a rush order. If you need a rush order, convo first to make sure it is possible for the item/s you wish to order. Made to order items are shipped within the time frame stated in the listing.
Domestic shipping charges include shipping by First Class or Priority Mail with tracking. International orders shipped by First Class Mail, If you need it more quickly, let me know and I will let you know the postage charge for Priority mail. It is possible to ship packages with expedited shipping. Please convo for information
regarding the extra shipping charge if you need your order in a hurry!
Please be aware you are responsible for any customs fees, duties or taxes that may be incurred when accepting your package.
Refunds and Exchanges
I usually do not allow returns. Ready made, stock designs can possibly be returned, but custom orders are final sale, no returns allowed. Please convo me using the Etsy message systrem (not my business email address) within 3 days of receipt with your concerns *before* you send an item back, and I will see what I can do... either to make a possible alteration so that it will please you, or give a refund, less a 20% restocking fee. I am a small business owner, and most items are made to order... I do not create my pieces so that they may be sampled or "try before you buy".
Shipping is not refunded. Return shipping is the responsibilty of the customer. Rush order fees are not refunded, as they are payment for a service, not for the item. Customs and duties paid by international customers are not refunded.
The item must be returned in the same new condition you received it, and securely packaged.
Additional Policies and FAQs
I take my photos in natural daylight. The photos look accurate on my monitor but please be aware that they may appear slightly different on your monitor. I work mostly with a palette of white, off white , cream, champagne, ecru, beige etc. Please convo me any questions you have.
I have two other shops here on Etsy: Sugaroo and Tres Belle Poupee
Last Updated March 2, 2015