Joyfulghans' Shop Policies
I'm a yarn addict who has been crocheting for thirty-eight years. My passion is making afghans - all sizes, all styles, all colors - the only constant is that they're all crocheted. All my afghans are made by hand, by me in a smoke-free environment.
At this time, I only accept payments via PayPal. If you don't have an account, you can use a credit or debit card to make payment through PayPal. Payment is required at time of purchase for the sale to be considered final, as per Etsy.
Ohio state residents will be charged a 7.0% sales tax on their purchase. I'm sorry, but it's the law.
At this time, I only ship to addresses in the US. I hope to expand this in the future. However, if you're outside the US, please contact me and maybe we can work something out.
In the US, I ship via USPS, priority, with tracking. All non-special orders or made-to-order afghans will be shipped within three business days after receiving payment. I will e-mail and Etsy-convo you with the shipping information, including tracking number. It normally takes three to five days (3 - 5) to reach most addresses in the US. If you require faster delivery, contact me before your purchase and I'll find out the shipping cost and send out an invoice that reflects the difference.
Please note, each order is carefully packaged in post-office approved boxes or shipping bags after being individually wrapped in tissue paper and clear bags. Orders are marked fragile and should arrive in perfect condition.
The shipping price does not include insurance; if you require insurance, please contact me before your purchase and I'll send out an invoice that includes the price of insurance.
In the rare event that an item does not arrive within 21 days of purchase, please contact me.
Refunds and Exchanges
Requests for returns must be made within five (5) days of the item's arrival, as determined by USPS tracking records. Please note that special orders and made-to-order afghans are not returnable, except in rare instances. If a return is taking place, you will be responsible for shipping costs both ways. Neither the initial shipping cost, nor the return shipping will be refunded.
The item must be received in perfect condition before a refund is issued. The amount refunded will be the purchase price minus the Etsy and PayPal fees.
Additional Policies and FAQs
If you see something you like, but it's not the right color, size, or yarn weight, just contact me and I'll see what I can do for you!
Last Updated November 27, 2011