JoysmithDesignCo

Each item is hand made and made to order so please order ahead of time if you need the item by a certain date OR you can choose expedited shipping at checkout if you need your order ASAP. Please keep in mind that (PROCESSING TIME IS SEPARATE FROM SHIPPING). Most orders are processed & shipped out within 1-2 business days.

Please note that orders are non-refundable if your parcel failed to deliver due to "wrong address" entered on the order, or if the tracking information indicates that the package has been delivered successfully. If the order is noted delivered, contact your nearest post office. I do not have more information on the status of the package, I can only see what is provide on the USPS website “Please Track your item before messaging me”. We are not responsible for lost or stolen packages. Orders lost in transit will be provided a replacement order, we do not offer refunds only replacement orders for lost packages.

Typically orders arrive within 5-7 business days after being shipped. Please track your order and contact nearest post office for status before messaging me. Items marked as delivered, at times will arrive 3-5 business days later due to delivery delays.

I do not accept returns or exchanges. All sales are final. If an exception is made and we approve an exchange or return the customer is responsible to pay for ALL shipping fees including the cost to ship the exchange item. We do not provide return labels. Please ship with a courier that provides tracking information. We are not responsible for lost return packages that cannot be tracked. Order must be received within 14 days after the approval.
If you need to cancel your order, you may do so within 24 hours of purchasing, however I reserve the right to refuse any/all future orders after a cancellation.

We do our best to ensure that the correct order is sent, but sometimes we make mistakes. If you received the wrong item, please send me a photo of the item you received and we will make sure to send out the correct item ASAP.

It is your responsibility to ensure that you choose the correct design but if you notice after the order is placed it is the customer's responsibility to notify us within one hour of the item being placed. Once your order has gone to printing, we cannot make any changes to your order. No refunds or exchanges will be accepted for wrong items ordered where we weren’t notified.

If you provided a wrong address at the time of order you may contact us ASAP. We can only make address changes within one hour of when the order is placed. In the event that the package is already in transit, we will not be able to change the delivery address or refund/cancel order. Customers are responsible for entering correct shipping information and we are not responsible for incorrect addresses entered. Shipping fees are non-refundable.

If an item is missing from your order please contact us within 24 hours of order delivery and we will send out the missing item ASAP.