JsUtopia

Eco Designs and Crafts

Hong Kong, Hong Kong · 5338 Sales

JsUtopia

Eco Designs and Crafts

Hong Kong, Hong Kong 5338 Sales On Etsy since 2012

5 out of 5 stars
(880)

Announcement   Discount & Events :https://www.facebook.com/JsUtopia.WeaTheCrystal
Video Application Demo (Youtube): https://www.youtube.com/channel/UChz8meCx0EKQNOdalrb2cQg?

Offical Website: https://www.jsutopia.net
Facebook: https://www.facebook.com/JsUtopia.WeaTheCrystal
Twitter: https://twitter.com/jokimanisu

Announcement
Last updated on Jul 25, 2016

Discount & Events :https://www.facebook.com/JsUtopia.WeaTheCrystal
Video Application Demo (Youtube): https://www.youtube.com/channel/UChz8meCx0EKQNOdalrb2cQg?

Offical Website: https://www.jsutopia.net
Facebook: https://www.facebook.com/JsUtopia.WeaTheCrystal
Twitter: https://twitter.com/jokimanisu

jokimanisu

Contact shop owner

jokimanisu

Shark Whale Dolphin Strip Nail Wrap
US$7.00
Yorkshire Terrier Nail Sticker
US$4.90
Cat Bomb Full Nail Sticker / Nail Wrap
US$7.00
Cupcake Nail Sticker
US$4.90
Cat Full Nail Sticker / Nail Wrap
US$7.00
Cat Nail Sticker / Decal
US$4.90
Kitten Nail Sticker
US$4.90
Chipmunks Nail Sticker
US$4.90
Butterfly Toe Nail Sticker
US$4.90
Chihuahua Nail Sticker
US$4.90
10 pieces Donut Perforated Seal Up Sticker
US$4.90
London Nail Sticker
US$4.90
Fox Nail Sticker
US$4.90
Birds II Water Transfer Nail Sticker
US$4.90
Puppy Nail Sticker 2
US$4.90
Pug Nail Sticker
US$4.90
Alice In The Wonderland Toe Nail Sticker
US$4.90
Capybara / カピバラ / 水豚 Nail Sticker
US$4.90
Cat Food JP Nail Sticker
US$4.90
Sloth Nail Sticker
US$4.90
Paris Nail Sticker
US$4.90
View all 179 items

Reviews

Average item review
5 out of 5 stars
(880)
Danielle Pace

Danielle Pace on Jul 22, 2016

5 out of 5 stars
rachellelianadelva

rachellelianadelva on Jul 19, 2016

5 out of 5 stars

I bought these as a gift for a friend. Super cute!

View all 880 reviews

About

We are...

Js' Utopia is a small eco product shop based in Hong Kong. By designing and making our own products, we ensure the items can be classified as eco-friendly in all levels.
Although Js' Utopia aimed at making stereoscopic eco gifts while it was established, it turns out the first item succeeded in Js' Utopia was a paper product, the designer nail sticker that inspired by our shop manager, our cat !
Ever since then, designer nail stickers became the hottest line in Js' Utopia. Most bloggers reported Js' Utopia because of the variations and uniqueness of the nail stickers, but the happiest moment Js' Utopia enjoy were always the compliments from customers about our services and how much they enjoyed our products.

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Shop members
  • jokimanisu

    Owner, Creator, Designer

Shop policies

Last updated on May 18, 2016
Welcome to Js Utopia, a small eco product shop based in Hong Kong. Enjoy shopping here.

Cheers~

Accepted payment methods

Payment
Paypal assures buyer and seller benefit of protection.
If cancellation is requested before item is made, full refund will be offered;
if request is made after item is produced and before dispatch, only 50% of item price and shipping fee will be refund;
if request is made after item is dispatched ( no matter we have marked as dispatched or not ), cancellation can only be done when we receive the return from buyer, only 50% of item price will be refundable.
for cancellation of custom order, extra 10%-20% service charge will be deducted from the regular refund, situation varies.
Deadline of any kind of compensation is 6 months after item dispatched while deadline for cancellation of order in any means is 3 months after item dispatched.

Js' Utopia reserve the rights for making the final decision.
Shipping
Time Needed for Delivery (letter):
USA or any country with stringent custom check: 5 to 14 working days
Hong Kong : 3 to 5 working days
Other: 5 to 10 working days
* Time needed for custom check varies, we don't guarantee and share no responsibility on when the item will be delivered

Time Needed for Delivery (parcel):
USA or any country with stringent custom check: 7 to 20 working days
Hong Kong : 4 to 7 working days
Other: 6 to 14 working days
* Time needed for custom check varies, we don't guarantee and share no responsibility on when the item will be delivered


If you would like to get the parcel sooner, you can choose Speedpost service,

Warm Reminder:
Item will be marked as dispatched and tracking no. will be provided within 24 hours after the item is dispatched. Please kindly track your items 24 to 48 hours after item dispatched so that you won't miss your item (it will return to sender if no one claim it after several days, you MIGHT need to repaid part of the shipping fee), thank you.

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1. We ship purchases to the address stated on Etsy Invoice / Receipt. Please make sure your address is CORRECT. If you would like us to ship to another address, please convo me as soon as possible.
2. All items are generously wrapped for shipping. All shipments are made through the registered air mail as to protect the benefits of both parties, so please make sure there's someone to answer the door when the postman deliver your order. Or you may contact us for the tracking no. and collect / rearrange the delivery with your local post office.
3. Air Mail or Registered Air Mail normally take 8 - 16 business days, and a few days more for peak season. Dull to situations varies in different countries, the above information MAY NOT APPLY TO ALL COUNTRY. The parcel may be delayed 1 -10 days due to custom clearance, so it takes a few more days for the parcel to arrive.
4. No tracking information available for mail / air mail, only a copy of "Certificate of Posting of Unregistered Postal Packets" offer from Hong Kong Post will be provided, as tracking is not available, no refund will be offered if the item is lost or undelivered. Non-registered mail available upon request.
5. Tracking information are only available for registered mail / registered airmail / speed mail, tracking code can be found after dispatched in the invoice..
6. For late / losing mail, please refer to to Refund Policy Late Mail / Lost Mail section. If you request for non-registered mail, there will be no refund for lost / undelivered mail.
7. Courier Delivery (e.g. Speedpost, Fedex, DHL) - Courier delivery is available upon request, AND you are responsible for the Courier Charges, all customs or import duty charges.
8. We will send a message to buyer upon shipment via Etsy - Conservation. Buyer is also responsible for any taxes or duties fee.
9. Custom Declaration - We MUST state the value of the items you have ordered on the customs documentation, even if it is a GIFT. The value we stated in the form will be the value you have paid for the items (minus any discount), exclude shipping charges.
Refunds and Exchanges
We refund via Paypal. The 100% shipping fee refund policy only apply to :
- purchase dispatched by registered mail or speed mail
- returned items that fits to our policy
- undelivered and return orders ( caused by error of post office)
- damaged items with valid proof
- item quality not as desired with valid proof
- cancellation of order before item is made <non-personalized items (ONLY)>
- refund within 60 days after purchase and fits to the full refund policy
- not ever open case on Js' Utopia
- special situation
Customer may only choose to refund or resend the item once, and the resend or refund must fit to our refund policy.

Refund Fee:
- Only refunds made 60 days AFTER purchase MIGHT charge for the fee during the refund. This is NOT collected or charged by Js Utopia but Paypal, this is because after 60 days, we are not able to do the refund action in Paypal yet we would have to refund by sending money to our customers account, Paypal will have their service charge taken from the refund, that's why a few cent or 1 or 2 dollars will be taken.
- Refunds within 60 days of purchase or if the refund is caused by any situation made by Js Utopia, no refund fee will be charged.

No Return, No Refund and No Exchange situation:
- (Apply to all products) Color difference. As color display varies with different computer monitors. We don’t accept exchange if you find the item’s color isn’t what you have in mind. We do exchange if the color is totally different from your order, e.g. you order it in orange but you get it in blue. Please “Convo” me once it happens to you. We are happy to exchange it for you in prompt.
- All custom / personalized product after it's made or dispatched. As we can not resell this kind of product, we will send you a confirmation e-mail for your preview within 3 working days(HK time Monday to Friday), please kindly response within 3 days, otherwise we would consider as you have approved and continue with the process. No refund on item will be provided once it's made except it's damaged. Refund of shipping fee will be offered if it's not dispatched.
- All mail dispatched without registration (non speed mail nor registered mail/ airmail )
- Cancellation request 3 months after item dispatched.

Damage items:
- If you found any damaged or missing items, please claim within 3 days of receiving your packages. Items must be in its original condition.
- Full refund with 100% shipping fee will be offered to returned items under this situation, but buyer would have to paid for the return shipping fee by themselves.Items would only be refundable when received.
- 50% of item price + 100% shipping fee will be offered to non-return items yet with proof that clearly show that the item is damaged.
- No refund to non-return items with no proof / proof that cannot clearly show that the item is damaged.

Missing items:
-You may cancel the order of that item, item fee & 100% shipping fee of the cancelled item will be refunded if customer had not ever open cases on us.
- Item fee will be refund if case is opened againest us, 10% - 30% service charge might be reducted if there's no contact before opening cases on us, service charge rate will be depands on cases.
- If it is a part of the item, you may contact us and we will arrange the missing part to you as soon as possible.
- If it is a part of the item missing and you prefer not to wait for the missing part, we would classify it as damage items and terms for refund same as the " damaged item " section.

Incorrect items:
- If you found items not as ordered, please claim within 3 days of receiving your packages. Items must be in its original condition.
- We will resend you the correct item via unregistered air-mail WITH "Certificate of Posting of Unregistered Postal Packets" offered by Hong Kong Post
- Clear photo showing the received item(s) must be provided for our record, no resend nor refund will be offered if photo is not provided.
- No refund will be offered

Items Quality Not As Desired
- Color difference is not classified as quality problem, so it's not resend or refundable, unless we've sent you a wrong color (e.g. you ordered orange we give you blue) or the product has other problem. please refer to "additional information" for the detailed explanation about the color issue.
- Full refund with 100% shipping fee will be offered to items not described with valid proof or returned without damaged. (Buyer would have to paid for the return shipping fee by themselves.Items would only be refundable when received. )
- Full refund with 100% shipping fee will be offered to items as described but not fulfilling the expectation of buyer with valid proof AND returned without damaged. (Buyer would have to paid for the return shipping fee by themselves.Items would only be refundable when received. )
- 50% refund for item fee with 100% shipping fee will be offered to items as described but not fulfilling the reasonable expectation of buyer with valid proof and not returned.
- 100% shipping fee MIGHT BE refunded if items as described but not fulfilling the expectation of buyer with valid proof but we don't accept that is reasonable expectation. And without returning the item.
- No refund for non-returned item and have no proof to support the requests.
- No refund if problem not caused by Js' Utopia or if it's not a quality problem

Late mail:
- Unless the buyer has contacted us via convo / message box and we have promised or 100% guarantee that the mail would arrive on certain date, or else there will be no refund for late mail.
- If buyer insist and try to force for a cancellation by sending back the item which is against our shop policy, buyer will be black listed, only item price will be refund and cancellation charge of up to 60% of item price will be deducted from the refund, and this cancellation can ONLY be done if we receive the return and the item is not a custom order one.

Losing Mail:
- Only resent will be offered, we will resend buyer the order with non-registered mail/ air with the Certificate of Posting of Unregistered Postal Packets offered by Hong Kong Post as a proof of postage, if the post office reply that the mail has lost.
- No resend nor refund if the losing of mail caused by incorrect address provided by buyer.
- If you picked unregistered mail / airmail , there will be no refund for lost / undelivered mail, only the copy of Certificate of Posting of Unregistered Postal Packets offered by Hong Kong Post will be provide as a proof of postage. When buyer choose to send via the unregistered mail will means that they accept this as an agreement for the protection of both parties.
- NO resend nor refund for local mail / airmail without registration

Returned Order (Undelivered Mail):
- Resend will be offered if reason of return is not related to error of address (declare by post office).
- If the item return again, we will classify the case as un-deliverable mail caused by buyer and we will need to cancel the order. Only item price will be refundable.
- If the return of item is caused by error of address caused by buyer, buyer may either:
a. paid extra shipping fee for a resend (the fee varies by service picked for the resend), buyer may also change the address before the item is resent
b. cancel the order, only item price will be refundable

Unclaimed Mail:
As to protect the rights of Js' Utopia, if the shipped order returned by the post office with the "Unclaimed" note, we will resend the item for one time with non-registered mail/ air with the Certificate of Posting of Unregistered Postal Packets offered by Hong Kong Post as a proof of postage. Proof of postage and return of item will only be provided when requested. Js' Utopia is not responsible for notifying the return or resent without buyers request.
Additional policies and FAQs
Pieces could go out of stock before we’re able to remove them from the site. Should this occur, we will notify you. We make every attempt to only show our users correct information. From time to time inaccurate data may be displayed due to system error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honor any incorrect prices.

Under no circumstances will Js Utopia be held liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, including negligence, strict product liability or otherwise, even if we have been advised of the possibility of such damages.

Color display varies with different computer monitors. We don’t accept exchange if you find the item’s color isn’t what you have in mind. We do exchange if the color is totally different from your order, e.g. you order it in orange but you get it in blue. Please “Convo” me once it happens to you. We are happy to exchange it for you in prompt.