Juelu

Fun Fashion Jewelry

Vancouver, Canada · 182 Sales

Juelu

Fun Fashion Jewelry

Vancouver, Canada 182 Sales On Etsy since 2012

0 out of 5 stars
(34)

Shop owner

Naomi

Contact

Juelu is taking a short break

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Note from shop owner Please note that I've closed my shop for holidays. All orders placed have been shipped out or will be shipped out within the week. I will reply to your convos as soon as I've reopened.

Thanks for your understanding! :)

Note from shop owner

Last updated on Apr 29, 2013

Please note that I've closed my shop for holidays. All orders placed have been shipped out or will be shipped out within the week. I will reply to your convos as soon as I've reopened.

Thanks for your understanding! :)

Naomi

Contact shop owner

Naomi

Reviews

No reviews in the last year

Anonymous on Mar 13, 2013

5 out of 5 stars

Thank you! Wonderful seller, answered ALL my questions very kindly. nLovely work, will become a staple necklace.

Anonymous on Dec 13, 2012

5 out of 5 stars

They are LOVELY! Thank you! I can't wait to give these to my sister for Christmas, they were on her wishlist. ;)

View all 34 reviews

Shop policies

Last updated on October 25, 2012
Welcome to my jewelry shop! Here you will find fun fashion jewelry.

My current fabrication time is about 5 to 7 days from the purchase date. For bridal orders, please allow up to a week and a half for fabrication. If you need it earlier, please send me a convo and I will make it a priority to fabricate it ASAP.

All items will be included in a cute, white organza bag. So if you're buying anything as a gift, it's ready to go :)

Please contact me via Etsy convo with any concerns prior to leaving any negative feedback. I will be more than happy to help resolve any issues or concerns that you may have. For all other inquiries, please make contact me via Etsy conversation, as direct emails to my personal email address usually go to my spam mailbox and I cannot reply to you in a timely manner.

Weekends are quite busy for me with family plans, so it may take 24-48 hrs before I can respond. I will always do my best to get back to your convos. :)

US orders are shipped out on Saturdays only as that is the only date that I can make the trip to Blaine, WA.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
Currently I accept only paypal for all purchases. Please convo me if this is an issue. Please keep in mind that I do require payment before any item is shipped out.

If you are unsure how to pay on Etsy, here is a great guide to help you out:
http://www.etsy.com/help/article/339

Also, if you would like to use credit card, here is a wonderful guide to help you out: http://www.etsy.com/help/article/361
Shipping
♥How it will ship: Canada Post oversized letter mail for shipments within Canada and Canada Post light packet for international shipments unless otherwise requested. If you would like a different shipping method, please contact me before purchase. Tracking is NOT AVAILABLE for orders as Canada post does not provide that option. Tracking is only available for “Parcels” within Canada in which the minimum shipping cost is $10.

All US orders will now be shipped out on Saturdays from Blaine, Washington. I can only go down to the US on Saturdays through the commercial crossing, but at least you will receive tracking information for your order.

♥Estimated transit time after shipment:

•Canadian orders - Shipped via Canada Post. 3-9 business days from the date of shipment (tracking only for Parcel shipments).

•US orders - I travel to the US every Saturday to ship out US orders. Shipped via USPS on Saturdays. 3-9 business days from the date of shipment. Tracking info will be emailed to you shortly after being shipped out.

•International Orders - Shipped via Canada Post. Approximately 2 weeks from the date of shipment. However, due to your country's customs inspections and processing, it may take up to 4 weeks for international packages to reach their destination. International customers please note that you may be charged duties (Customs/Import fees) by your Country. -- NO TRACKING
Refunds and Exchanges
I will always make sure you are satisfied with your purchase. If you would like to refund an item, I will gladly allow refunds 10 days from the date in which you received the item. If it has been more than 10 days, please convo me and I will gladly try to work this out with you. You will be refunded the cost of the item only and not the shipping costs. Please note that I cannot refund customized items. I will not accept returns due to tarnishing for sterling silver items as sterling silver tarnishes naturally over time. I would recommend the use of a polishing cloth if your sterling silver jewelry has tarnished. For plated items, please note that plating will tarnish and wear off over time. If you feel that your item is defective in regards to plating, please convo me and I will discuss the situation with you.

Repairs: I will repair any damaged or broken item 10 days from the date in which you received it. If you find that your item has been damaged through shipping, please convo me ASAP. I will send you a new item (provided that it's not customized) and will expect the damaged item returned to me.
Additional policies and FAQs
Please contact me via Etsy convo with any concerns prior to leaving any negative feedback. I will be more than happy to help resolve any issues or concerns that you may have. For all other inquiries, please make contact me via Etsy conversation, as direct emails to my personal email address usually go to my spam mailbox and I cannot reply to you in a timely manner.