JulJewelry's Shop Policies
Hi and Welcome to my shop.
Jul jewelry sells handmade gold filled jewelry. The shop includes bracelets, necklaces,anklets and earrings.
Please read shop policies before committing to purchase and please, don't hesitate to contact me if you have any questions concerning product information, order information, product information, or shipping options.
My goal is selling high quality jewelry in reasonable prices.
Thank you for visiting!
• • • • • • P A Y M E N T • • • • • •
Etsy handles all payment transactions. We do not see your billing information as it is secured with Etsy. For billing changes please check the Etsy FAQ: https://www.etsy.com/help/article/1939?
We accept Paypal.
For buyers in ISRAEL, we have to add sales tax to your purchase.
For Paypal E-Check payments: your order will not ship until the check has cleared (approximately 5 business days)
*** IMPORTANT NOTE: ***
In order to serve you better and maintain the shortest production times possible, we can only accept changes made to orders within 12 hours of placing the order. Cancellations must be made within 24 hours of placing the order.
Orders are shipped in 2-5 days from Israel.
If an order is made on Thursday, then item(s) will be shipped on Sunday.
All jewelry comes in a gift box.
I ship my products via registered postal airmail. Delivery can take up to 24 business days, however, in most cases the packages arrive within 12-18 business days.
Sometimes delays occur for reasons that are out of my control (Holidays , post delays ) i recommend that you be patient and contact me from time to time so that i can check the order status for you.
If you wish to receive a package more quickly I can ship the item via EMS Expedited Shipping Services for an additional 27$ to the regular shipment fee and you will receive your package within 4-6 business days.
I offer you the option of sending products to a third party as a gift. Please provide me the relevant details for this important service.
**** Important note - before Christmas the post all over the world works slower than the usual , I advise you to upgrade your shipping to EMS / FedEx shipping for an additional fee of 27$ .
The buyer is responsible for any extra taxes that customs might claim or charge.
, הזמנות מישראל - משלוח יצא תוך יום-יומיים מרגע ההזמנה ויישלח באמצעות דואר רשום. זמן משלוח מוערך הוא בין 4-5 ימים
Refunds and Exchanges
♥Your satisfaction is important to me♥
We accept unworn/unpersonalized returns and/or exchanges within 10 days of when your package was delivered, with the following exceptions:
- Returns are NOT accepted on personalized pieces, unless there is an error.
- For custom orders, returns are handled on an item-by-item basis.
Please contact us for a return:
- Do NOT just send it back.
- Please pack the item carefully.
- Returns will process in approximately 2-3 weeks.
For returns, we refund the purchase price minus a 5% restocking fee.
We do NOT refund shipping costs.
*** EXCHANGES: INCORRECT LENGTH
If you're looking for the perfect fit, you can send it back to us and we will adjust it for you here in the studio.
- We charge a “re-shipping” fee of $6.5 for each item we have to adjust
- You can purchase this service here:
*** EXCHANGES: FOR A DIFFERENT ITEM
- We accept unworn/unpersonalized exchanges on orders within 14 days of when your package was delivered.
- Standard shipping rates apply
- Please contact us to arrange an exchange.
Additional Policies and FAQs
Please note :
A bit about Gold filled,
Gold Filled is not like gold plated as there is approx 100 times more gold in gold fill, than there is on plated.
Gold filled looks and usually wears as well as karat gold.
Gold fill is very hard wearing and should last under normal wear conditions for a lifetime.
The technique is a sheet of gold is mechanically applied to the surface of the metal .
Gold filled has a tendency to darkening according to the pH of your skin. In order to keep gold filled jewelry from getting darker, do not shower or perfume with the jewelry on. The oils from your skin transfer to the metal and need to be washed off periodically.
Care should be taken when cleaning gold-filled and gold plated jewelry to protect the layer of gold from being worn away or nicked. Do not use abrasive compounds to clean the jewelry, you can wipe it with a soft fabric.
Due to the nature of hand-crafted delicate jewelry, please wear, handle and store with care. Do not sleep, shower or perfume while wearing gold filled jewelry.
Dolev 29 Apt 2 Gedera
Email: juljewelry10 [!at] gmail.com
♥**♥•♫ Thank you ♫♥**♥
Last Updated April 22, 2015