JustDangles

1: Check with family/neighbors/security camera.
2: Wait a few days. Sometimes packages are marked 'Delivered' if your mail carrier cannot finish their route. Often, packages are successfully delivered within 1-3 days.
3: If still missing:
- (Best) Contact your local post office directly to begin a Missing Mail Search. They can check the GPS location of the last delivery scan and are often able to recover the package.
- (Slower) Go online to: https://www.usps.com/help/missing-mail.htm and begin with Step #1.
4: If your package cannot be recovered please visit this link to learn about Etsy's Buyer Protection Program: https://help.etsy.com/hc/en-us/articles/4402660818583-How-to-Get-Help-with-An-Order

If your address needs to be changed please contact me before your order ships.
To update your address I will need to cancel your order and the item(s) will need to be re-purchased with the correct information.
If your order has already shipped you will need to contact the USPS to request a Package Intercept. This service is not guaranteed and the USPS will likely charge a fee.
If the address provided is incorrect I cannot offer refunds or replacements.

🟢CUSTOM WIRE WRAPS: ACCEPTING MOST🟢
🛑CUSTOM SOLDERING: TEMPORARILY CLOSED🛑
Most custom orders over $20-30 require a non-refundable deposit (50% of item cost) be paid before supplies are purchased or work begins. Once item is finished pictures will be sent and the remaining balance will be due before shipping.

💍 Wear your jewelry often!
💍Use a soft brush with gentle soap and dry with a soft towel.
💍Do not use ultrasonic or chemical/dip cleaners as they may damage some minerals (like opals, pearls, etc) and remove the finish if it has been intentionally oxidized.
💍Avoid contact with chemicals and abrasives like lotions, perfumes, pool water, saltwater, etc.
💍When not being worn, clean your jewelry before storing separately in airtight bags in a cool, dark place. Anti-tarnish strips or chalk are useful to help keep silver from tarnishing while in storage.

Current metals I work with: Sterling Silver, 14k Gold Fill (yellow and rose), and Solid 14k Gold (yellow).
These metals DO NOT contain nickel or lead.
Note about Solid 14k Gold: I am in the process of adding this option to my shop listings however not all items have been updated yet. Feel free to reach out to arrange a Custom Order if you don't see this option in the listing.

If you'd like to return your item(s) please contact me first to make arrangements.
Unauthorized returns will be declined and will not be refunded.
Returns are only accepted if shipped back within 14 days of delivery.
Tracking is required on all returns.

I will always do my best to make right any mistake I've made. Sometimes, however, things can go wrong that aren't the fault of the buyer or seller. Etsy set up the Buyer Protection Program for cases like this. You can read more about it in the link below:

https://help.etsy.com/hc/en-us/articles/4402660818583-How-to-Get-Help-with-An-Order