JustImagine1's Shop Policies
Thank you for visiting our Etsy shop, Just Imagine1. We specialize in a variety of products, from bridal accessories to dog collars. All of our products can be customized to fit your needs, details on custom products are featured with each item.
Order by March 3 (USA) and February 24 (International) for St. Patrick's Day delivery.
I am Melissa Harris Kampfer, and I learned everything I know about art from my mother. My mother Connie works with me as well, but she prefers to mainly work on the creative stuff as opposed to the business end of the shop (I get to do a little of both). I enjoy creating cool and funky items and I love Celtic artwork. I like working with many different mediums.
We appreciate your business and look forward to working with you.
We accept payments through PayPal. If you are a North Carolina resident, payments include applicable sales tax, in addition to shipping costs.
Orders will be filled within 2-4 weeks. We try to ship orders within a couple of weeks, but during busier times, this is not always possible. If you need a product rushed, please let us know, and we can work with you.
Custom bridal orders can take up to 4-8 weeks to process.
Shipping costs may vary depending upon the item and method of delivery. Most of our shipping is done through the USPS, but we reserve the right to ship either UPS, USPS, or FedEx. We use recycled boxes.
For our international buyers, we are not responsible for any additional international shipping charges that may occur. Some countries do charge additional tariff and postal charges. If you have any questions about international postal charges and tariff rates, if applicable, please contact your specific postal carrier. These charges are not from our store, therefore, we cannot answer questions about specific international postal fees.
Due to an increase in sales and the custom, handmade nature of our products, our processing time for regular orders is currently about 2-4 weeks, though we always try to ship as soon as possible. If you need an item before this, please let me know.
Our current processing time for bridal orders is 4-8 weeks. Because of the time it takes to make our bridal items, if you need a bridal order rushed in less than 2 weeks, there may be an additional $10 "Bridal Rush Order" charge. Please contact me for rush orders before you order, so that we can discuss when you need your order and I can create a separate listing for you that includes this charge, if applicable.
Refunds and Exchanges
Due to the custom nature of our products, we only accept returns for defective merchandise. If there is a problem with your order, please contact us immediately because we would like to try and fix the problem. We also cannot warrant our products against improper human or pet use. All return shipping will be paid by the buyer, unless the return is for a defective item. All qualifying returns will be done through a PayPal credit to the buyers account.
There are no returns on custom bridal orders, we can work with you on exchanges or order changes. If you cancel your order, we can issue you a refund in the original amount of your payment, minus any fees and supplies we have already put into the item.
Additional Policies and FAQs
Please note that due to the original nature of our products, some variation may occur. We reserve the right to alter products based on the availability of materials. All of our products are made to order, just for you. You may request specific custom pieces not already in our store by contacting me. Our processing time is based on the amount of sales we receive. We try and process purchases in the order in which they are received, unless prior arrangements have been made with me.
Melissa Harris Kampfer
260 Butterbiggins Lane
Apex, NC 27539
melissa [!at] justimagine-crafts.com
Last Updated February 7, 2014