JustineWenmanDesign

I want you to be happy with your purchase, so please let me know within 5 days if you are unhappy for any reason, and I will do my best to resolve the issue, either with a full refund of the purchase price (not the cost of the shipping though, unless I caused the problem ) or with another item of equal value, if that is your preference.

Any refunds will be issued only after I receive the item back in its original condition.
I will not be able to refund an item that is a custom order—personalized just for you.

I accept credit cards through Etsy’s Direct Checkout, and PayPal. I prefer PayPal, and the good news is that buyers don’t need to have a PayPal account in order to use the PayPal payment option—you can still pay with your credit or debit card. Just click the “Pay Now” button after you submit your order, scroll down the page and there you will see the option to pay with a credit card without signing up for a PayPal account.

Payment should be received within 3 days of the sale or the item will be relisted.

I collect sales tax on sales shipped to California addresses—8% for addresses within San Diego County and 7.5% for the rest of California.

Domestic Shipping (within the United States)
I will ship your purchase using the USPS First Class mail, within 1-2 business days of receiving payment. Your item should arrive, nicely giftwrapped, within 2-5 business days. If you need it faster, let me know at checkout time and we can arrange for a faster delivery.

I will use the address attached to your Etsy account, unless you request that I use a different address.

You will be able to track your package through Etsy by going to Your Account > Purchases & Reviews to find your order, and in the top right corner of the order you will see a box with its shipping status. There you will see a button marked “Track Package”.

If you still see the shipping status as “Not Shipped”. and it is 1-2 business days after I have received your payment, please send me a message through Etsy’s messaging system, called Conversations.

I package shipments carefully, but if your item is damaged upon receipt, please let me know right away and send me a photo of the damage. I insure shipments.

International Shipping:
I welcome international buyers, but please contact me for correct information on the cost to ship to your country.

All items are shipped via United States Postal System International Priority Mail. The arrival of the package to your country's Customs Office is estimated to be from 6 to 10 business days. Upgrades for faster delivery times are available.

Please allow for extra time for customs clearance. Tracking is not available for International shipments.

Import duties and/or taxes have not been included in the item purchase price or shipping charges. Import taxes and charges (VAT) are the buyer's responsibility.
For more information, please check with your country's Customs Department to determine what these additional charges might be.

Send me a message if you have any questions or comments. Just click on the “Contact Shop Owner” button on my Store page, or the “Ask a Question” from an item page. You can also attach files if you want to send me a photo.

I am looking forward to creating personalized custom items. I will list a custom item on Etsy as a RESERVE for your Username.