shyka r on Apr 11, 2016
Such a lovely piece... So happy!!! The materials used are all genuine and expensive ... Worth every penny!!! Waiting to order more from this store.
anne aidone on Jan 24, 2016
Purchased for my friends special birthday. She absolutely loved it. I bought one for myself. Beautifully packaged, came on time and Svetlana is a dream merchant.
Thank you so much for your time and interest :)
Here you can find some important info that will make purchasing from me smooth and clear process. I would really appreciate if you could read it and if you have any questions - feel free to contact me!
Accepted payment methods
Your items will be shipped only after the payment is cleared. This means if you pay via Paypal e-checks there could be delay in 2-3 business days. You can check the status of your payment in your Paypal account or in the correspond invoice here on Etsy.
• Please make sure your Etsy address is correct during the checkout. I will send your package to this address and not the Paypal one. Contact me as soon as you can if you need different address to ship your order.
→ Terms & Delivery time:
• Shipping usually takes about 2-4 weeks.
Please note, transit time may vary depending on your location and customs processing, so I can’t guarantee exact arrival time.
→ Shipping method:
• All packages are sent via international registered airmail from Donetsk, Ukraine.
It includes tracking number and insurance. Each package has delivery confirmation.
Please note: some local postal services do not provide on-line tracking for international registered airmail. Such as: Germany, UK, France, Italy and Australian post. So I can track your package only while it's in Ukraine.
• Every purchase from me comes thoughtfully packaged. It carefully protects items during the shipping.
→ Custom Fees and Duties
International customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries. I are not responsible for any additional charges that can arise during importing to your country.
Refunds and Exchanges
→ Returns are welcome within two weeks after delivery, so feel free to contact me for further information.
→ If you are not satisfied with your items for any reason or they are damaged during the shipping, please contact me before leaving a feedback. Friendly customer service is my first priority and I'll do our best to solve the problem in reasonable for you way.
→ If your package was returned to me as unclaimed I'll contact you for further information on delivery or canceling an order.
→ If you have some problems during the shipping (package does not come, it takes too long and you are in hurry) - please contact me for help.
All packages are insured and I hold all the responsibility about the claims. Till the moment you have received the package all issues with shipping are my problems, not just yours.