Specializing in Wedding Keepsakes
KCowie's Shop Policies
Welcome to my Etsy shop my name is Kathy. Please do not hesitate to contact me if you have a question.
Canada $3.00 each additional item is .50 cents
USA $3.95 each additional item is .50 cents
Everywhere Else $7.95 each additional item is .50 cents
I accept Paypal as payment method. Credit card payments can be made using paypal without having to have a Paypal account. When you complete your transaction select pay by "credit card". Please see link below on how this is done.
** Please note if paying with e-check it takes 3-5 business days for payment to clear. Order then will only be shipped, or if a custom item it will then be started.
All my items are shipped via Canada Post. Items are shipped to the address provided on the paypal invoice. If an incorrect address is given I am not held responsible for it being returned. Buyer will have to pay again for shipping to receive their item.
Any custom charges are the buyers responsibility to pay.
All my packages are sent Light Packet, this is the most affordable method. Shipping days are Monday - Friday, there is no mail service available on weekends.
Shipping to the US is generally 7-14 business days. Within Canada 3-8 business days depending on which province. All other countries anywhere from 2-5 weeks. This is the guidelines that the post office gives, most often packages can and sometimes do arrive earlier.
I cannot predict when your package will arrive, once in the postal system it is out of my control. If you need an order faster please contact me to give a quote for expedited or xpresspost shipping upgrades. This is offered to US and Canadian buyers only.
Refunds and Exchanges
Due to the nature of customized items these cannot be refunded or returned. If damaged or lost during shipping I will refund or remake the item.
*If you do have an issue I appreciate being contacted before feedback is given so we can work together towards a solution.
Last Updated August 5, 2015