KIMMSMITH's Shop Policies
Welcome to Kim Smith Jewelry Designs Limited where you will find my colourful wedding jewelry creations all handmade by me Kim Smith. Each item is made to order or custom made to your requirements.
If you can't see a colour combination that you require please contact me and I will do my best to help you. I have many different pearl colours and can do most colour combinations. I can also alter any bracelet to any wrist size free of charge. I can also make to any bracelet length that you may require too.
I accept paypal or Direct Checkout - You can use your required visa card etc there.
I ship via Royal Mail - airmail to international customers. Please note that although rare it may take up to 4-6 weeks to arrive if held up at customs or at busier times of the year. Generally packages take on average about 7 -10 days to USA. Priority shipping is available as an upgrade at checkout or in my shop listings. This gives you a tracking number to trace the journey to you.
I post 1st Class to UK customers.
Please note that you must contact me within 6 weeks if your package has not arrived in order for me to replace or refund. A refund cannot be given before this time.
Refunds and Exchanges
You will need to return to me within 14 days of receipt in the same condition as purchased and I will refund you upon receipt . Shipping fees will not be refunded. I highly recommend that you use a form of tracking to return to me as I cannot be responsible for a lost package. Please download the following form if you need to cancel http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf
Earrings are non returnable and the same with Custom Made Jewelry is non-returnable unless otherwise agreed with customer.
Additional Policies and FAQs
Important Product Information - My jewelry items are not intented or made for children and therefore should not be given to children due to choking hazard etc. In certain circumstances where discussed with the customer jewelry may be made for children over 7 years of age.
The findings that I use to the best of my knowledge are nickel free. I have made 5000 pluscomplimentary pairs pf earrings to match jewelry items and it has been brought to my attention that one person has had an allergic reaction, if customers are sensitive to earrings or plated jewelry, I would advise them not to be worn.
If you have any questions please don't hesitate to contact me.
Please note that I am making and shipping from United Kingdom and therefore All sales are subject to UK & EU law - legislation
Kim Smith Jewelry Designs Ltd - email me at kimsmith7 [!at] talktalk.net
19 Bentley Road
All sales are subject to UK & EU law
Last Updated January 5, 2015