KMThomasDesigns' Shop Policies
Welcome to KM Thomas Designs! We would love to create something special for you!!! We specialize in birth announcements, birthday invitation, and shower invitations. We also welcome custom work! If you do not see what you want in our shop or have a special event, we would be love to create something one of a kind for you! Just send us a convo!!!
We accept credit cards, paypal and money orders. Please remember when paying by money order that your order will not be shipped until payment is received.
All digital orders will be sent within 1 business day (unless otherwise noted in our shop announcements) Orders placed Friday will be completed on Monday. Custom orders take 2-3 business days.
Printed order turn around is 7-10 from final proof approval.
Expedited shipping is available. Please contact me prior to placing an order, to go over details. If ordering a custom design, proof approval is required prior to your order being completed and shipped.
Refunds and Exchanges
My priority is that you are completely satisfied with your purchase. I will not print until you have given your final approval. Due to the nature of these products, I cannot except returns/exchanges of personalized items after shipment. If however your item is damaged due to shipping or I have made a mistake, please let me know and I will replace it immediately.
Additional Policies and FAQs
Q: CAN I HAVE YOU PRINT THEM AS BIRTH ANNOUNCEMENT CARDS, RATHER THEN ME PRINTING THEM AS PHOTOS?
A: Absolutely you can see my printing services at the link below or contact me for a custom printing listing.
Printing Services: http://www.etsy.com/shop.php?user_id=6417200§ion_id=5927107
Q: IF I PRINT THEM, WHERE SHOULD I PRINT THEM?
A: You can take them to your favorite photo lab or upload them to Kodak Gallery, Snap Fish, Walmart, CVS, Walgreen, etc. Most photo labs you have the option to pick the prints up in only an hour at your local store. Talk about convience!
Q: WHAT IF I DON'T LIKE THE COLORS?
A: I can change most of the colors, but there may be some cases where the art used in my cards can’t be changed, but we can find art to replace it. If you have a particular color scheme, let me know and I'll customize the card to suit your needs! You can even send me a photo or a link showing the colors you like and I can match them exactly!
Q: WHAT IF I DON'T LIKE THE FONTS?
A: We'll change them to match your style! I have a list of fonts that you can pick from.
Q: CAN I ADD A QUOTE OR CHANGE THE WORDING?
Q: I LOVE A DESIGN, BUT I HAVE MORE PICTURES THAT I'D LIKE TO USE, CAN I ADD PICTURES TO THE DESIGN?
A: I will work with you to include as many pictures as possible.
Q: HOW MANY CHANGES CAN I MAKE ONCE I SEE THE PROOF?
A: As many as it takes! We will work together to make sure the card looks perfect for you.
Q: CAN I GET MATCHING DESIGNS FOR THANK YOU CARDS OR ADDRESS LABELS?
A: You sure can! In each listing there are links to the matching address labels, envelope seals, and stationery, or we can create something custom just for you!
Q: WHAT IF I WANT A DESIGN OTHER THEN WHAT I SEE HERE?
A: Contact me with your ideas and we can work together to create a wonderful card that truly expresses your style. If you don't know what you're looking for, contact me and we'll work together to figure out what you might want. If you would like me to create a custom design for you follow the link below:
If at anytime you have any questions or you would like a custom order please feel free to convo me. Thank You!
Last Updated April 21, 2014