Designed gold jewelry, Engagement & Wedding rings
KaiJewelry585's Shop Policies
Welcome to Kai Jewelry.
Your satisfaction is my main concern. If you have any problems, issues, questions, or concerns, please don't hesitate to contact me.
Payments can be made through Paypal, HOWEVER you don't have to have a PayPal account to pay for your order. You can pay using a credit card. Simply hit "continue" next to "Don't have a PayPal account?"
NEW TO ETSY?: check out this helpful link regarding making purchases on Etsy: http://www.etsy.com/help_guide_checkout.php
Costumers with an Israeli shipping address will add 16% sales tax to the payment.
The ready to ship items will be shipped soon as possible.
The other items are usually made customized for the client's size. Therefor The time to complete an order (before shipping) will change, it depends on the time it takes to make the jewel. It will usually take between 2-4 weeks.
Please allow at list a month working time.
The more expensive jewels will be sent by EMS mail to any destanation, it is insured, express messenger mail. The estimated delivery time is 3-7 working days.
The Ems shipment costs 22$ to USA and 33$ to anywhere else.
For shippments inside Israel we ship registered mail, and it costs 3$. If you wish to send it with express mail please convo me.
If you wish me to send your jewel with registerd air mail for the price of 4$ world wide (instead of 22$/ 33$) I will happily do so, Just convo me before purchase. Note that this kind of mail is not fully insured, and I can't be held responsible for loses.
Delays in the postal service and during holidays sometimes occur, and I can't be held responsible for.
I do my best to make sure your item will get to you in perfect shape. If your item is damaged please contact me, and I will do my best to help.
Please contact me if you have not received your item within a month after your confirmed payment was made, and I will do my best to track your package.
Please be aware that any applicable customs taxes & duties are the responsibility of the recipient.
Refunds and Exchanges
Refunds and exchanges will be handled on a case by case basis.
Made to order rings are final, Although, if you are not satisfied with your jewel please contact me, and we'll work out a solution. My costumers satisfaction is my top priority.
Additional Policies and FAQs
If you have any further questions, feel free to send me a message.
Hope you'll enjoy your Jewel.
Thank you for visiting our store.
Last Updated August 18, 2014