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Kande's Shop Announcement

Handmade gemstone jewelry made with gold, sterling silver, fine silver and rose gold. Official website www.KristinaHenning.com.

Kande's Shop Policies

Welcome

Thanks so much for visiting my shop! Please take a moment to read my shop policies and feel free to contact me with any questions or concerns.

Payment

I accept PayPal and credit cards through Etsy Direct Checkout.

Texas residents will be charged 6.75% sales tax with payment.

* Custom Orders
Custom orders are welcome as time permits. Please email inquiries to info [!at] kristinahenning.com. Please note that all custom orders are final sale.

**** I am currently not accepting new custom orders as I work on other projects for 2015. ***

Shipping

Kande - Kristina Henning Jewelry ships via USPS.

US domestic shipping - USPS first class mail (3-7 business days); certain items will ship via USPS Priority (2-3 business days). Options are available at checkout for upgrading shipping.

Packages to Canada and international destinations ship USPS first class; certain items will be shipped via USPS International Priority. Most international packages take 10-25 business days to arrive and in some cases, packages may be delayed when passing through customs and will take longer to arrive.

Packages are shipped Monday through Friday only excluding holidays. I package 1-2 items per jewelry box. If you need an individual box per item ordered, leave me a note at during checkout.

All packages* are shipped insured. *The following zip codes are excluded: 10017, 10036, 94102, 94108 due to restrictions of my shipping insurance company.

All orders shipped to destinations outside of the United States are subject to that country’s taxes, tariffs, customs fees and import duties. customs fees or import duties. These charges, based on the declared value of international orders, are NOT included in the shipping charge or cost of the item purchased and are to be paid by the customer upon delivery. If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the US.

If you are having difficulty placing an order or have questions, please email me at info [!at] kristinahenning.com.

Refunds and Exchanges

I am dedicated to creating a positive shopping experience for my customers. If you are unsatisfied with a purchase please return it to my studio address for a refund, exchange, or store credit - shipping costs are non-refundable. Merchandise must be postmarked within 7 days of your receipt and be in original unused condition. I reserve the right to refuse a return if condition is deemed unacceptable.

I do not accept returns or exchanges on custom orders.

The customer is responsible for all return shipping costs.

To return or exchange an item please ship your order to my studio with a copy of your receipt. Please make sure to include whether you would like a refund or an exchange for another style. I recommend that you ship with tracking. Kande - Kristina Henning is not responsible for items damaged or lost in transit.

Merchandise for return or exchange should be shipped to:

Kristina Henning
Attn: Website Return
PO Box 1150
Mauriceville, TX 77626

Additional Policies and FAQs

* Reserved Items
Placing a reserve on any item in my shop is a courtesy only and can be canceled at any time without prior notice.

* Jewelry Care

Each piece of jewelry is lovingly handmade just for you. Each piece of our handmade fine jewelry is unique and contains intricate details; many pieces contain beautiful yet delicate gemstones. These items must be treated with care and stored properly. They can easily be broken if dropped or mistreated. Jewelry should not be worn while sleeping or exposed to water while bathing, swimming, or washing dishes. Perfume, hairspray and similar substances can damage gemstones and metal. Gemstones should be protected from drastic temperature changes as well as strong detergents. Jewelry should NOT be cleaned with a sonic cleaner or other jewelry cleaner as this can damage gemstones. Jewelry and gemstones can be cleaned with a soft cloth and water.

*Additional Information

I choose each gemstone and vintage component carefully to insure high quality products. Due to the nature of handmade jewelry and gemstones, slight variations are to be expected.

I strive to portray as accurately as possible the colors of the gemstones other components in our photographs. Photographs are taken in natural light. However, colors will and do vary with individual monitors and are subject to individual opinion. Please take a moment to fully read descriptions, determine lengths/widths, and approximate sizes before purchase. I encourage you to contact me with any questions or concerns you might have about a piece prior to purchase.

I reserve the right to cancel any order.

Seller Information

Kande - Kristina Henning
Mauriceville, Texas

Last Updated January 13, 2015