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KanduBeads' Shop Announcement

PLEASE BE PATIENT WITH US. During our relocation our front office and our stock are in different locations. We cannot make any changes to orders (including combining orders, refunding shipping overages, making refunds for misapplied coupons) once they are in progress until our relocation is complete in late July.
SOME ITEMS MAY NOT BE AVAILABLE. We are in a deep state of flux at this trying time. Please bear with us. Our inventory counts are not as accurate as we'd like and some items have been misplaced. We want to help you and serve you the best as we can, but please understand, some items are not as available as we thought.

Please see our policies before you purchase. https://www.etsy.com/shop/KanduBeads/policy

We specialize in Druzy beads, Crystal points, natural gemstones for jewelry designers and metaphysical uses. If you want something odd or unusual, check here first, we love beads which are not the typical ones found on other sites.
Huge sales are going on all month. Stock up for your holiday crafts! Large order discounts every day.
Large Order Discounts:
Amount Code Discount
$100 KB100 5% off
$250 KBWS250 15% off
$500 KBWS500 20% off
$1000 KBWS1000 25% off

IF YOU HAVE A COUPON CODE, DO NOT FORGET TO USE IT, WE WILL NOT REFUND FORGOTTEN CODES. If you need help using your coupon please see this link http://www.etsy.com/help/article/350
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If you don't see it, ask us. We always want to hear from you!
If your address is not the same as your Etsy account, PLEASE CONVO at the same time as your order is placed.

If you need more than one of something listed, please let me know and I will check if I have more in stock for you.

***** If You are Making a Purchase, Please Read Our Policies ******

KanduBeads' Shop Policies

Welcome

We sell unusual gemstone beads, tourmaline, agates, druzy, natural quartz crystal points that are hard to find anywhere else. If it is a rough and natural gemstone bead, this is where to find it.

Payment

Large Order Discounts:
Amount Code Discount
$100 KB100 5% off
$250 KBWS250 15% off
$500 KBWS500 20% off
$1000 KBWS1000 25% off

PLEASE DO NOT CONVO US FOR A COUPON CODE. You are welcome to use the codes below if your order meets the minimum acquirement.
We prefer PayPal or Etsy Direct Checkout for Credit Cards. WE DO NOT ACCEPT ANY CHECKS.

Connecticut residents must pay sales tax on the item and shipping/ handling fees of 6.325%

IF YOU HAVE A COUPON CODE, DO NOT FORGET TO USE IT, WE WILL NOT REFUND FORGOTTEN CODES. If you need help using your coupon please see this link http://www.etsy.com/help/article/350

DO NOT CONVO US FOR A COUPON CODE, IF YOU DON'T HAVE ONE, WE ARE NOT OFFERING ONE.

Shipping

FOR SHIPPING UPGRADES CLICK THIS LINK & ADD ONE OF THESE SHIPPING OPTIONS TO YOUR CART.
https://www.etsy.com/shop/KanduBeads/search?search_query=express

WE SHIP TO YOUR ETSY ADDRESS UNLESS YOU TELL US OTHERWISE IN A NOTE AT CHECKOUT!

We ship via USPS. We almost always ship within 24 hours of receiving payment. We do not ship Saturday or Sunday. If you need your purchase sooner than the normal mail we will upgrade your shipment to priority mail or express mail for an up-charge. If you need your parcel insured, please contact us for associated fees.

We try to keep our shipping fees as low as possible, but there is no such thing as FREE shipping. The post office doesn't give away shipping so we don't either.
All domestic orders (within the USA) are shipped with delivery confirmation via USPS. We will know if your order has arrived. If it is delivered and unclaimed and returned to us, we will contact you for the return postage. If return shipping is not paid within one week of our contacting you, then you have forfeited the sale, no refunds will be made for the items in the shipment.
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I N S U R A N C E
All international parcels over $25.00 and domestic orders over $100 are shipped with insurance. The insurance is by a third party, PIP (not through the USPS). Please contact us to file a claim. The insurance amount is not marked on the parcel. However, this is an additional cost incurred to us.

If your parcel has not arrived within 30 days inform us, we will file a claim. You will be credited for the amount you paid for the items via the postal insurance claim. WE WILL NOT REFUND LOST PARCELS UNTIL THE POSTAL CLAIM HAS BEEN PAID TO US. It usually takes about 2 weeks to get paid for the postal claim depending on circumstances may be a bit longer.

If your item was damaged in shipment RETAIN ALL PACKING MATERIALS. Your postal insurance claim will be voided if you discard the packaging. You may be asked to submit photos of the damaged items and the packaging.

For any insurance claim we file, you may be contacted by our insurance company, PIP. Please answer any questions they have about your claim truthfully and your claim will be processed quickly. They do not contact all customers but sometimes they do.
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C U S T O M S & D U T I E S

All import fees and duties are the responsibility of the purchaser. KanduDesigns LLC DBA KanduBeads takes no responsibility for excess charges.

We are honest people. Please do not ask us to mark your parcel for customs as a gift, sample or lower than the cost of the goods within. We want to save you money, but we cannot mark international parcels for less than the value that is in them or ship them to customers as gifts. That is illegal and can put us out of business.

Refunds and Exchanges

It is our goal to keep you happy with your purchase and we believe in the golden rule, treat others how you yourself would like to be treated. However, it is necessary that we put policies in place to keep us in business. We are human and admit we make mistakes, if the mistake is ours we will take full responsibility and will make it right. Our priority is our customers. WE WANT TO MAKE YOU HAPPY!
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R.E.T.U.R.N . C.H.E.C.K.L.I.S.T

1. Include your invoice (shows, name, user name, date, and payment method)
2. Tell us if you want a return or exchange on the invoice slip.
3. Wrap your items carefully
4. Ship with tracking (delivery confirmation)

KanduBeads Returns
The Watch Factory Shoppes
116 Elm St.
Cheshire, CT 06410
USA

You are welcome to return any items for a refund of the price you paid or a store credit. If you prefer to have an exchange for a greater or equal value then we will ship the new item with no additional shipping fee. (Sorry clearance items are excluded from the free shipping exchange offer. USA ONLY)

PLEASE ALLOW 10 BUSINESS DAYS AFTER DELIVERY FOR REFUNDS TO SHOW UP ON YOUR ACCOUNTS.
WE DO NOT PROCESS REFUNDS SATURDAY, SUNDAY OR MONDAY. IF THERE WAS A HOLIDAY THEN EXPECT YOUR REFUND TO TAKE LONGER.


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R E T U R N P O L I C I E S

We MUST receive your return within 30 days of original sale date or your item will not be refunded or returned. BUYER PAYS ALL RETURN SHIPPING FEES* THERE ARE NO EXCEPTIONS TO THIS POLICY.*Your shipping and handling fees will NOT be refunded. All returns should be shipped to us with delivery confirmation from the carrier or we will NOT be held responsible for the receipt of items.

Your credit will be issued when the items returned are evaluated to be in salable condition.

INCLUDE A COPY OF YOUR INVOICE! We have a pile of mystery packages already, You do not want to be in that pile. We cannot read minds, we sell a lot of the same things to lots of different people on lots of different websites. The only way we know who to credit is if you INCLUDE YOUR INVOICE! Your return WILL NOT BE PROCESSED WITHOUT IT!

WRAP YOUR ITEMS AS THEY CAME TO YOU- We take great care to be sure your items arrive safely. If your items are not wrapped and arrive broken, scratched or damaged in any way whatsoever you will NOT BE REFUNDED.

If you cut open a strand it is NO LONGER RETURNABLE even if you have restrung it. NO EXCEPTIONS.

YOUR SHIPPING AND HANDLING FEES WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES. If the items you are returning had free shipping, then your shipping fees will be assessed at a MINIMUM of $5.00 or 15% of the item cost whichever is greater.

RETURNS GREATER THAN $100.00 (before discount) will be assessed a 20% restocking fee.

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C L E A R A N C E

CLEARANCE MERCHANDISE IS NOT RETURNABLE AND NO REFUNDS WILL BE MADE FOR ANY REASON. Any items marked at 50% or greater off the regular price or has "CLEARANCE" or "Pay it Forward" in the item title are not returnable. These items have been around a while, one or two beads on a strand may be broken or scratched, or may have slight differences from the listings regarding sizes, or numbers of beads in the strand. In most cases we are selling these at a loss. We will not hand pick from clearance merchandise. You can ask for anything you want, but if we cannot fulfill your request then the item is still not returnable.

If you have any questions about these items please ask before purchasing.

Additional Policies and FAQs

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P A C K A G I N G
We care about our environment and the amount of waste produced. We collaborate with other local companies who throw away stickers, news print paper, plastic bags, bubble wrap, boxes and mailing envelopes. If your package comes in a gold foil wrapper that has ingredients for a chocolate bar on it, please be assured, you have not gotten the wrong item. This is our attempt to do our part save the world and remind you of how sweet reusing and up-cycling can be.

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U N P A C K I N G
We do our best to make sure your items are wrapped securely for transit. We often use business cards or the invoice that is included as protection for your smaller items. Please be sure to check ALL OF YOUR PACKING MATERIALS. Your smaller beads may be stapled to the back of a business card or post card. Many items we sell are fragile, we know this. If you purchased an item that comes in lots of 5 for example, we may send 6 to ensure if one breaks you will have the quantity you paid for. Please check the strand length in the listing and then the quantity of good beads you received. If you ordered a 7" strand but received 8" and one is broken, then we will consider your order fulfilled and we will not refund for the broken bead.

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C O U P O N C O D E S & S A L E S

IF YOU HAVE A COUPON CODE, DO NOT FORGET TO USE IT, WE WILL NOT REFUND FORGOTTEN CODES.

If you need help using your coupon please see this link http://www.etsy.com/help/article/350

PLEASE DO NOT CONVO US FOR A COUPON CODE. You are welcome to use the codes below if your order meets the minimum acquirement.

Large Order Discounts:
Amount Code Discount
$100 KB100 5% off
$250 KBWS250 15% off
$500 KBWS500 20% off
$1000 KBWS1000 25% off

COUPONS CANNOT BE COMBINED, if we are offering a sale and all items are on sale for 25% off with a coupon, then that is the lowest price on offer for that item. If an item is already discounted, then the coupon codes will apply.

We occasionally offer coupon codes to repeat buyers and for sales which are better than the ones above, we will NOT issue refunds for forgotten or mistakenly used lower value codes after checkout.

COUPON CODE REFUNDS, If you used a coupon code which has a minimum purchase for a particular level of savings, (Save $10 off an order of $50.00 or greater) and you return a portion of your order bringing you below the coupon minimum amount, you will receive a new coupon code in the value of paid price of the returned merchandise. To use this coupon you must purchase a minimum of the amount you are credited plus 10%. This coupon code will only be active for 30 days after the return is processed.
For example: You purchased 5 strands at $10 each. Your total purchase was $50 you used a coupon for $10 off your entire purchase bringing your total sale to $40. You return 1 strand which after the coupon you paid $8. You will receive a coupon code for $8 but you must spend $8.80 to use it.

We strongly suggest you follow us on facebook where you will find our latest and greatest Etsy coupon codes. http://www.facebook.com/KanduDesignsLLC

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B E L E I F S

We believe in the golden rule. We treat our customers the way we would expect to be treated. It is our belief that if you are not happy, we are not doing our job well enough. If you are in any way dissatisfied with your purchase, please allow us to make it right before you leave negative feedback.

Please see our FAQ on www.kandubeads.com. If your answer isn't there, then please contact us. We always love to hear from our customers. We are happy to wholesale and do larger quantities than those listed on etsy. If you need more of something let us know, we can almost always accommodate.

We do our very best to make sure you get what you want so you can "Make What You Want"(TM)

Be sure to add yourself to our mailing list to be made aware of when we have new items for sale.

http://www.eepurl.com/kzqg

Also please look at my jewelery Designs which incorporate the beads I sell here.
http://www.etsy.com/shop/KanduDesigns

Check out our blog http://kandubeads.blogspot.com/

Seller Information

KanduDesigns LLC DBA KanduBeads
The Watch Factory Shoppes
116 Elm Street
Cheshire, CT 06410
USA
Phone: 203-793-7348

Last Updated May 31, 2015