KarenaDesign

Exquisite Handcafted Jewelery

Taupo, New Zealand · 19 Sales

KarenaDesign

Exquisite Handcafted Jewelery

Taupo, New Zealand 19 Sales On Etsy since 2010

5 out of 5 stars
(8)

Announcement   Hi and welcome to my Etsy shop. All the jewellery in my shop is handcrafted by me in my home studio on the shores of beautiful lake Taupo, New Zealand. I take inspiration for the jewellery I create from nature and Victorian romance and combine the two creating beautiful vintage inspired pieces of work.

I use quality components in all my pieces, and pride myself in the finished quality of my work. It is important to me that you are happy with your purchase and that your experience at Karena Design is enjoyable, hassle free. Please do not hesitate to contact me with any requests or concerns.

To find out more about me, read my profile section. Please also read my shop policies before purchasing and convo me if you have any queries. I would be honored if you added me as one of your favorite sellers. Doing so will enable you to quickly and easily check back often to view new pieces added to the shop. I am also always interested in how your shopping experience can be improved, so if you have any ideas or something you like is missing, let me know, hopefully I will be able to oblige.

Announcement

Hi and welcome to my Etsy shop. All the jewellery in my shop is handcrafted by me in my home studio on the shores of beautiful lake Taupo, New Zealand. I take inspiration for the jewellery I create from nature and Victorian romance and combine the two creating beautiful vintage inspired pieces of work.

I use quality components in all my pieces, and pride myself in the finished quality of my work. It is important to me that you are happy with your purchase and that your experience at Karena Design is enjoyable, hassle free. Please do not hesitate to contact me with any requests or concerns.

To find out more about me, read my profile section. Please also read my shop policies before purchasing and convo me if you have any queries. I would be honored if you added me as one of your favorite sellers. Doing so will enable you to quickly and easily check back often to view new pieces added to the shop. I am also always interested in how your shopping experience can be improved, so if you have any ideas or something you like is missing, let me know, hopefully I will be able to oblige.

Karen Murdoch

Contact shop owner

Karen Murdoch

Reviews

Average item review
5 out of 5 stars
(8)
Athena Nike

Athena Nike on Sep 6, 2015

5 out of 5 stars

I really like these earings, very pretty. They are large. I'd like to see ones offered a 1/3rd the size, but they are still great. Very pretty.

vlagroux

vlagroux on Jun 2, 2015

1 out of 5 stars

This item ships from New Zealand. Unfortunately, it did not arrive, at all. I could not track it and the seller could not track it. After waiting for one month for it to arrive, I contacted the seller and she agreed to refund my purchase money.

Karen

Karen responded on Jun 7, 2015

I hold a lot of pride in my Etsy store and my customer’s happiness is a No1 priority for me. Unfortunately once a package leaves my hands I must rely on the efficacy of the postal service. I use NZ Post International Airmail, which is not trackable, but which dramatically reduces postal costs, and apart from this one item I have not had product not be delivered before. I am deeply saddened for my customer and for myself to have had this happen. However upon knowledge my customer had not received her package I immediately offered a replacement or a refund, including shipping costs. My customer chose a refund. From my research on Etsy I believe refunds for lost items not to be the norm. Since this incident I now offer a shipping upgrade option where a package can be tracked. This is however an extra cost.

Anonymous on Dec 13, 2011

5 out of 5 stars

Beautiful gift for my Mum for Christmas, and fabulous service, thanks so much Karen

Anonymous on Dec 13, 2011

5 out of 5 stars

Beautiful gift for my Mum for Christmas, and fabulous service, thanks so much Karen

Anonymous on Dec 13, 2011

5 out of 5 stars

Beautiful gift for my Mum for Christmas, and fabulous service, thanks so much Karen

Anonymous on Dec 13, 2011

5 out of 5 stars

Beautiful gift for my Mum for Christmas, and fabulous service, thanks so much Karen

View all 8 reviews

Shop policies

Last updated on May 27, 2015
Welcome to my Etsy shop, thanks for stopping by. I hope while browsing you find a piece of jewellery you like, something just right for you or for that special person you may be spoiling, if it is a gift. Please contact me via Etsy convo if what you see is not quite what you want or if you would like a special piece made just for you. Likewise if you have a query or problem contact me and I will answer as soon as possible. I check my shop several times a day, so you shouldn't have to wait to long for a reply.

Photos are taken with a macro lens to showcase the beautiful detail of each piece; as a result each piece is enlarged in comparison to its true size and I therefore include measurements to enable you to get the actual size of each particular piece.

I love making jewellery and take pride in the jewellery I make and therefore use quality componentry and beads.

I hope you enjoy your experience at Karena Design.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
I only accept PayPal payments. Registering with PayPal is optional, you can pay with PayPal using your credit card, just as you would at any other online store. I have have found PayPal simple and safe and this is why I use them.

Payment is expected at the time of purchase, if for some reason this is not possible, convo me to discuss.

Prices are originally in American dollars, but Etsy converts to your currency also.
Shipping
Your purchase will be gift boxed and tied beautifully with ribbon. Your purchase for postage will then be placed in a bubble protected bag.

Your purchase will be posted within 1-2 business days of payment being received.

DOMESTIC POSTAGE ~ Within New Zealand items are posted using NZ Post track and trace, unless otherwise requested.

INTERNATIONAL POSTAGE ~is via New Zealand Posts International Airmail Service - please note International AirMail is NOT TRACKED. Should you want the package to be tracked, it will need to be posted with New Zealand Posts International Courier Service and costs an extra $48.20NZD, please request a shipping upgrade for this service. Any customs or duty charges on arrival in your country are out of my control and are the responsibility of you, the purchaser.

NZ Post estimates airmail postage times as:
Australia 3-6 days
South Pacific 3-10 days
United Kingdom / Europe 4-10 days
United States 4-10 days

I will send you a notification, via Etsy, that your package has been posted and ask if you could please let me know when your package has arrived ~ its nice for me to know you have received it. To date I have never had any trouble with lost or missing packages.
Refunds and Exchanges
I want you to be happy with your purchase and will do my utmost to make sure that you are. If by any chance you are not happy, please in the first instance contact me and together we can make an arrangement to get you what you want. Should you want to return an item, please also contact me in the first instance. The item must be returned within 7 days of its receipt and in its as new, unworn condition, in its gift packaging/box. It is only upon return of the item that I will refund payment, less PayPal and shipping charges.
Additional policies and FAQs
CUSTOM ORDERS:
Custom orders are welcomed. Convo me to let me know what you want.

FEEDBACK:
I would appreciate your feedback, but it is not a requirement. I only leave feedback for you on receipt of acknowledgement of receiving the item. Please convo me before you leave negative feedback, as if possible I would like the opportunity to resolve any grumbles, gripes or discrepancys you have. Your happiness with your purchase is my priority.