We pride ourselves in making your party planning experience fun and easy. If you are not completely satisfied with your purchase, please let us know as soon as possible so we can correct the problem. We look forward to working with you to make your party perfect!

Due to the nature of our designs, we do not accept returns of any of our printed or digital party designs. We are not responsible for any orders that contain incorrect information due to customer error. We are also not responsible for orders with errors that were approved by the customer.

Once your proof is approved and final file is sent, your designs are completed. Any additional changes needed because of customer error incur a design fee to account for our time.

Changed your mind about your order? Orders may be cancelled up until the time the proof is started. This window varies based on current turn around times. If you no longer wish to proceed with your order, please let us know as soon as possible so we do not begin work and can proceed with a refund.

Please note that we no longer accept cancellations for Custom Orders due to the time and cost of creating them for you.

Our current turn around times are listed in the Announcements section of our shop home page.

Invitation Proofs - Once your proof is approved, we attempt to send final files by the close of that business day or the morning of the following business day. Our shop is open Monday through Friday (unless otherwise noted). We are closed on Federal holidays and weekends. These do not count as business days and if approved on these days, your final file will not be sent until the next BUSINESS day.

Digital design orders are sent to the email we have associated with your order via our file delivery service Hightail. You will also receive a link to your digital order in your delivery email. Your link is good for up to three months after ordering. After that, the link expires and your original file is erased. Please be sure to download your file within that three month window.

Handcrafted orders are crafted and packaged by hand in our studio. We currently offer free first class shipping for all handcrafted orders in the United States. If you need your order sooner, we can provide a priority mail shipping upgrade for an additional fee.

It is important upon ordering that you provide the correct shipping information. We are not responsible for items shipped incorrectly provided addresses.

All mailed orders include tracking information and delivery confirmation for easy monitoring of your package's progress.

International Order? We currently only ship digital orders internationally to guarantee that they arrive on time. We currently only complete orders in ENGLISH. Sorry, but cannot accommodate other languages at this time.

PROOF PROCESS

Proofs are sent with your invitation and handcrafted design orders. To speed up the proof process, please include all necessary personalization information when submitting your order. Your proof is created based on the information provided. If information is missing, there could additional delays to getting order finalized. Your order includes one proof and one revision. If more changes are needed, a fee of $4.00 for an additional proof will be added to your order.

For digital party decor packages and individual printable party designs, please let us know your child's NAME and AGE in the Notes section upon checkout. Final files for these digital designs are sent without a proof. Please let us know if there are any errors and we will be happy to fix them free of charge.

COMMUNICATION

We ask that ALL communication about your order goes through Etsy. This helps us keep additional information with your order. If you have ordered an invitation with a photo, please attach ONE photo to an Etsy conversation.

For digital orders, your final file will be sent to the email address we have on file. If you would like it sent to another email address, please let us know upon checkout.

PDF OR JPEG?

Your digital order includes ONE FILE TYPE - PDF or JPEG. We are not responsible if you order the wrong file type.

JPEG files are single invitation images that are used for photo printing, emailing or single cardstock printing.

PDF files are two invitation layout that is used for cardstock printing at home or your local print shop.

Please note that the PDF file is a LOCKED file to protect our designs. It MUST be printed using Adobe Acrobat Reader. You cannot use a graphics program to print.

If you are not sure which file type to order, please feel free to contact us and we will clarify the options further.

If you are planning on printing your order at VISTAPRINT, please note that their measurements for their invitations are different. It is important that we know that you are planning on having your invitations printed here BEFORE we create your invitation, so that we can resize your invitation accordingly.

When ordering invitations and notecards, digital file types are sent as the same file type unless otherwise noted.

All of our digital party designs (with the exception of some chalkboard designs) come as PDF files only. This is the file type most requested by print shops and can be easily be printed at home.

SIZING

Invitations and thank you notes come is 5" x 7" or 4" x 6". The size MUST be decided upon checkout. Unfortunately, we are unable to resize invitations once the proof is completed and the final file is sent. In addition, the size of your invitation and thank you note will be same unless otherwise noted.

COLORS

The colors you see on your monitor may vary in the colors of the final printed product. Depending on the printer you use and paper chosen, these colors will be slightly different.

We recommend viewing ALL files and proofs on a desktop computer. Tablets and portable devices will skew colors. We are not responsible for any technical issues you might have using our files.

We currently only complete orders in ENGLISH. Sorry, but cannot accommodate other languages at this time.

NEW TO PRINTABLES?

Check out our free tutorials section on our website for detailed instructions on how to craft all of your printables.

http://katarinaspaperie.com/resources/tutorials/

LOOKING FOR A COUPON?

Get 10% off your first purchase from our shop by joining our Superstar Moms Club. Copy and paste: http://katarinaspaperie.com/become-a-superstar-mom/

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This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details for the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom invitation, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; an as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use.

I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use. Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Natalie Stern, am the data controller of your personal information. If you have any questions or concerns, you may contact me at katarinaspaperie [!at] gmail.com. Alternately, you may mail me at:

Natalie Stern, 590 Centerville Road, #357, Lancaster, PA 17601