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KatherineCarrington's Shop Policies

Payment

I accept payment through PayPal only. PayPal allows you to use a credit card or debit card without having a PayPal account. Simply add items to your cart and proceed to check out.
If you need further assistance, please email me for help. I do NOT accept checks or money orders.
Immediate payment is required.
The instructions for payment without a PayPal account are on the following link-
http://www.etsy.com/help/article/361

Shipping

YOUR ADDRESS
I send all orders to the shipping address provided by Etsy. Make sure you double-check the shipping address! Buyer is responsible for additional shipping charges if Etsy address is incorrect.

HOW LONG DOES IT TAKE?
Orders are created once payment is received. Please allow 2-3 business days for printing. Once your order is shipped, delivery should take 3-10 days to arrive (depending on your location and the size of your order).
I will send you an e-mail notification once your order has been shipped.

PACKAGING
Prints 8 X 10 or smaller are wrapped in a clear acid-free bag and then placed in a sturdy cardboard envelope for shipping.
Insurance on prints 8 x 10 or smaller is not automatically included or charged due to higher postal fees for this option. Prints larger than 8 X 10 are shipped in a mailing tube and insurance is automatically included in the price of shipping.


IMPORTANT!
**I am not responsible for lost or damaged packages during shipping. I will only replace orders of two items or less (size 8 X 10 or smaller). For larger orders, it is advisable to purchase insurance. I can NOT replace or refund your order by any other means.
***Please wait six weeks before reporting a package lost.

Refunds and Exchanges

If you are not satisfied with the print you receive, please notify me within five days of receiving your package and I will exchange your order or give you a full refund (for item you purchased only, not shipping). You are responsible for paying the return shipping for all fully refunded orders or exchanges. Prints must be appropriately packed and the prints must be in their original condition. Insuring the parcel is also your responsibility.

Additional Policies and FAQs

COLORS
Please keep in mind that colors in the images may vary depending on the monitor used to view them and therefore, the prints you receive may also vary slightly in color.

Feel free to contact me if you have any questions!

Last Updated May 20, 2012