KayLim's Shop Policies
Join me on Facebook
-PayPal (Please Note: You do not have to have a Paypal account to pay with your visa/mastercard through paypal. Click the payment button and it will give you the option to pay with credit card without signing up for a Paypal account).
Payment is DUE AT THE TIME OF ORDER.
***Custom Order Policy***
If you are ordering existing item(s) in the same material & color that’s already displayed/ sold in my store, the payment is due--in full--up front.
CUSTOM ORDERS WITH ANY MODIFICATIONS (design/material/color) which require new material sourcing and pattern development, there will be a 10%~15% extra charge, AND a non-refundable deposit of 50%--up front—is required before I start your customized request. My apologies for this inconvenience; however, it’s the only way to ensure efficiency and scale.
As for payment of custom orders, I will send a revised invoice for the 50% (NON-REFUNDABLE) deposit through Paypal which must be paid immediately. Then when the custom item is completed (the deadline will be agreed in the convo) and is ready to ship, I will send you a second invoice representing the remainder of the full price (remaining 50%) that is due. Once this payment is received in full, your package will be shipped immediately! Once again, my apologies for this inconvenience; however, this new policy will ensure simplicity and my ability to meet your custom requests. Thank you for your understanding.
-Registered international airmail by Korea Post (default shipping):
Most packages (2kg or less- about 4lbs or less) will be shipped via 'Registered' Small Packet Air Mail by Korea Post with tracking number provided, but the tracking information may not be available for about a week after the shipment.
- It usually takes about 10-30 business days or longer to arrive.
-Some country may take longer than that due to strict custom inspection (ex.South America, Russia and Eastern Europe, etc.)
-EMS (option -If you would like to pay extra shipping for Express Mail Service for the faster and safer delivery, please convo me so we can work the shipping difference. ):
Estimated Delivery time: 5-10 business days after being shipped.
EMS is strongly recommended for over $100 orders. Recipient’s phone number required.
-For orders over $180, I will be happy to offer Free EMS shipping. =)
EMS service takes 5 to 10 days.
International regular mail service takes 10 days to 30 days.
For IN STOCK items, I try to ship your item within 4-5 business days after payment ( NO Saturdays, Sundays and holidays)
Please allow up to 14-21 days for completion of custom ordered items since all of my merchandises are handmade unless in stock which will be indicated on the item description.
If I overcharge you by more than a $1, I will refund the difference after shipping your package!!
♡♡♡♡♡♡♡FOR MY INTERNATIONAL CUSTOMERS♡♡♡♡♡♡♡
I do not mark my package as 'gift'. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. International buyers are responsible for any and all customs and sales taxes/fees associated with receiving merchandise from KayLim etsy shop. Returns will not be accepted due to customs fees.
Refunds and Exchanges
I am dedicated to ensuring that everything you order is everything you expected it to be! If your order fails to meet your expectations and you are not 100% satisfied with your purchase, please convo me as soon as possible BEFORE you return the item or leaving feedback.
-3 Day Return Policy
Returns must be in their original packaging and in unused condition and sent back within 3 days of receiving your order. I cannot honor refunds/exchanges/store credits for any merchandise purchased that is sent back to me after 3 days of receipt, has been used, and is not in its original, new condition and packaging.
Please note that you are responsible for the shipping & handling charges of returning the merchandise to me.
Refunds will be issued promptly upon receipt of the merchandise.
**For your protection, I suggest you send your return with insurance and delivery confirmation for tracking purposes. I am not responsible for any returned packages lost in shipping to me.
*NO RETURNS/EXCHANGES ON SALE ITEMS*
Additional Policies and FAQs
All images and designs are copyrighted to KayLimDesign.
Last Updated August 20, 2013