toyaishameice on Dec 28, 2016
These bracelets are super cute. I ordered them for my daughter and her friends for Christmas. They look sooo pretty in person. I ordered them the week of Christmas and they arrived on time to give as gifts. Great item to give as an inexpensive custom gift.
I am new to the online industry. However, I have tons of customer service experience, besides working in retail in my younger years. With my Kayonne Natalie Co. brand, I’ve hosted countless accessory trunk shows, and conducted purchase orders via email, text, and social networking sites. It brings tears to my eyes and joy to my heart to know that after almost two years of dedication and time, my products will be viewed all over the world!
I believe in quality...not quantity. So just know you WILL NOT BE disappointed!
I sincerely hope you have a wonderful shopping experience with me, and always remember: “It's Okay To Be Different!”
Accepted payment methods
- Accepts Etsy gift cards
PayPal and Etsy gift cards will be accepted. However, PayPal accepts all major credits (Master card, Visa, American Express, Discover). You DO NOT need a PayPal account to use PayPal. Just follow the link for payment and pay as a guest.
CANCELLATION CAN ONLY OCCUR WITHIN TWO DAYS OF PURCHASE. At this point, a refund will be administered. NO REFUND WILL BE ALLOWED AFTER TWO DAYS OF PURCHASE. Should you have any questions or concerns, please "convo" me. PLEASE NOTE: ALL CUSTOM ORDERS REQUIRE A 50% DEPOSIT.
NON CUSTOM ORDERS FOR THE US AND CANADA ONLY: Once payment is cleared, purchases for non-custom orders, will be shipped out the next day. Orders may be delivered 5-9 business days, excluding public holidays) via United States Postal Service (USPS) first class mail. Once US and Canada orders shipped, customer will be notified via “convo”, with a tracking confirmation number.
INTERNATIONAL NON-CUSTOM ORDERS: Once payment is cleared, purchases for non-custom orders, will be shipped out the next day. It may take 7-21 days to be delivered (this is just an estimation). For an additional fee, expedited, or priority mail are available. Please contact me and I will send you a Papal payment link. Please purchase shipping insurance. I AM NOT RESPONSIBLE for lost packages. International orders are encouraged to purchase insurance or a tracking confirmation number.
CUSTOM ORDERS IN THE US AND CANADA ONLY: Current turnaround time is 2-3 weeks excluding holidays. This includes shipping and production time.
INTERNATIONAL CUSTOM ORDERS: International turnaround is 3-4 weeks (this includes shipping and production time). Please give ALL custom orders 3-4 weeks for you to receive it (this is just an estimation).
Please be advised that no two items are identical, however images of product is what you will be receiving. If there are any color clarifications on an item, please contact me. Should there be a delay in production, due to me not having material in stock and/or any major emergency, client will be notified in a timely manner and designer will cover shipping fees. Rush orders will be an additional $25. 100% customer service satisfaction, however NO RETURNS/REFUNDS.
Any taxes, customs, or duty fees related to receiving packages are the sole responsibility of the buyer. The label will state “merchandise” not gift.
Refunds and Exchanges
If you are dissatisfied with your purchase, please contact me via email or "convo". Should you receive a damaged item,due to shipping you MUST contact me immediately. After receiving item, you have three days to notify me of damaged product. Photos will be required.Life happens…SHOULD THIS BE THE CASE WE CAN WORK SOMETHING OUT. ALL ITEMS ARE THOROUGHLY CHECKED BEFORE THEY ARE SEALED AND MAILED. All items are properly packaged.
To avoid ANY miscommunication, please inquire before placing an order. Do not hesitate to ask me any questions.
Please make sure that your PayPal address matches your Etsy address. This will avoid delay.
Please make sure that you double check your address and all shipping info is correct, including apartment info, if available. I AM NOT responsible for lost package(s) due to an incorrect shipping address provided by the Customer. If you would like for your package to be shipped elsewhere, please communicate this to me ASAP via "convo"...and make sure that info is correct.
PLEASE NOTE: DO NOT WASH sneakers. If sides of sneakers are dirty, please take a tooth brush, some soap and warm water to scrub the sides. ALL baby beanies, onesies, shirts, headbands, gloves ,delicate garments, etc, MUST BE HAND WASHED or DRY CLEANED.
Please be advised that NO TWO ITEMS ARE IDENTICAL, however images of product is what you will be receiving. If there are any color clarifications on an item, please contact me.Photos were taken via iPhone.
IMPORTANT: Most infant and girl’s items, contain small pieces, which could pose as a choking hazard. Please make sure to monitor child when garment is worn. This hasn’t happened…but I must be diligent in informing you about all possible hazards. Due to hygienic nature…I cannot accept returns. Earrings should not be worn in water.
ALL CUSTOM ORDERS ARE NON-REFUNDABLE. All of my custom product materials are purchased according to order requests and in order to keep prices reasonable for all, I will not be able to refund custom orders. My products are created with quality and passion and I will assure the best customer service to all of my clients in the event of an error.