mythic hand dyed yarn and spinning fibers
KelpieFibers' Shop Policies
Welcome to Kelpie Fibers! Thank you for stopping by!
I very much prefer paypal or direct checkout. Note that you do not have to have a paypal account to use your credit card through paypal, or you can always use your credit card during a direct checkout transaction Payment is expected within 3 days of the purchase order, otherwise, the product will be relisted. I will accept money orders and personal checks (from US residents only, all overseas please use paypal or direct checkout). Products purchased in this manner will ship after the check or money order has been received and has cleared our bank.
Items are shipped within 2 business days of receipt of cleared funds, using USPS First Class, for items up to 13 ozs, after which they will fall into the Priority category. Please convo me if you wish to upgrade to Priority shipping or want delivery confirmation. International items are shipped First Class, unfortunately, delivery confirmation is not available for those.
Refunds and Exchanges
We want you to be happy with your purchase! In keeping with etsy policies, items in original condition may be returned up to 60 days after purchase, for refund (not including return shipping) or exchange for a product with the same value, or shop credit.
Please convo me if you have any problems or issues with any of my products - excellence in customer service is my goal.
Additional Policies and FAQs
Kelpie Fibers is a non-smoking, pet-friendly in-home business. Fibers and yarns are stored in plastic tubs and I do my best to keep the cats and dog away from them, but if you are severely allergic, please take appropriate precautions.
Please note that monitors will display colors differently. Items are photographed as close to actual color as possible, but as with any artisan product, some variation may occur.
282 Four Seasons Drive
Troutville VA 24175
leswartwout [!at] gmail.com
Last Updated January 5, 2013