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Khristinne

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Khristinne

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Shop policies

Last updated on February 7, 2011
Thank you for visiting! I am Khristinne. I hand fabricate what you see here with much love (and as mother-earth-lovingly as a I can) in a pet friendly, non smoking environment in Toronto.

Please take the time to read my Shop Policies below. If you have any questions or concerns, please do not hesitate to contact me.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
EXCHANGES
In most cases, exchanges for items in the original condition it was sent, are accepted within 7 days of receipt. Custom items are not returnable. Earrings and nose rings are not returnable. All shipping costs on exchanges are your responsibility.

REFUNDS
Generally I do not offer refunds with the exception of insured items that have been lost or damaged in transit. A refund in the form of Paypal payment will be issued. An insured item being damaged in transit can also be returned for repairs.

Please contact me as soon as possible and I will do my best to ensure that you are satisfied.
Payment
I accept Paypal as payment. A Paypal account is not required to purchase. You can securely pay by credit card through the Paypal site.

Immediate payment is appreciated. Payment is required within 3 days of your order. If payment or communication is not received within 3 days, your order will be canceled and appropriate feedback will be left. Please do not purchase items you do not intend to pay for.

If you have any questions or concerns regarding the payment process, don't hesitate to contact me. I'm here to help.

TAXES
Ontario residents are charged 8% sales tax.
Shipping
All jewelry comes wrapped in anti tarnish tissue and tucked into it's own sturdy box for gift giving or safe keeping and shipped in a clean reused/handmade recycled bubble or padded mailer, within one week of cleared payment.

Below are the standard services used, unless otherwise stated in the listing.

CANADA
Within Canada the mode of shipping used is Canada Post Lettermail.

USA
The mode of shipping used to USA is Canada Post Light Packet. You can expect your package to be delivered in 4 - 6 business days (Customs delays may lengthen delivery time).

INTERNATIONAL
The mode of shipping used to ship to International locations is Canada Post Light Packet International. You can expect your package to be delivered in 4 - 7 business days (Customs delays can lengthen delivery time).

Note: The number of days excludes the day of mailing, weekends and statutory holidays.
If your Paypal mailing address does not match your Etsy mailing address this will delay your shipment, as I will have to confirm the correct shipping address. To avoid any delays, please confirm your address in the "message to seller" section at checkout.

SENDING A GIFT?
If you would like the purchased item to be shipped to a giftee at a different location, please let me know and confirm the address in the "message to seller" section at checkout.

Customers outside of Canada are responsible for any customs fees or import duty taxes.

Unfortunately insurance and tracking is not available with these services. If you would like to upgrade to include insurance and/or tracking please contact me for a quote.

For more info visit Canadapost.ca
Additional policies and FAQs
CUSTOM ORDERS
Custom orders welcomed! Feel free to peruse my shop and sold items for more ideas. If you have any special requests, please contact me.

JEWELRY CARE
What causes silver to tarnish?
In time sterling silver tarnishes naturally from the interaction with sulfides in the air. Humidity and/or air pollution are associated with higher sulfide levels which can speed up the tarnishing process. A person's body chemistry or diet can also speed up tarnishing.

.Clean your pieces with mild soapy water and pat dry with a soft cloth.
.Wear your jewelry often.
.Store your pieces in the box provided with the anti tarnish tissue and cotton and/or in an air tight bag in a cool, dry place.
.Avoid wearing your jewelry in heavily chlorinated water or when working with chemicals (hairspray, perfume, household chemicals, etc.). Put on your jewelry AFTER applying hairspray, etc.

Well cared for sterling jewelry will improve with age and develop a lovely patina. But if you would like to keep your silver pieces shiny and bright, buffing with jewelry polishing cloths are a gentle and great way to do so. There are also many cloths on the market with an impregnated polishing compound.
For more stubborn dirt and recessed areas, jewelry dips are fast and easy, but be careful. Many gemstones are sensitive to chemical dips and be sure not to use dips with pearl jewelry.

For aged/patinaed/oxidized pieces follow the above steps but do not use abrasive cleaners or dips.

Patinas also change over time, wearing in raised areas or places where frequent contact is made with the skin - which in my opinion adds to the beauty of the piece.