Scottish Jewelry with Sea Glass, Rare Iona Marble.
KiltedWoman's Shop Policies
Hello! I am so happy you've found me! I am committed to making sure you are happy with your item and receive it quickly. I always return emails promptly and try to make your experience on Etsy a positive one.
Credit Card, Paypal and gift cards.
Welcome to my shop! I use Parcel Post through the US postal service. I also use USPS priority shipping within the US. You can choose this option upon checkout. I like to get your order in the mail quickly so it will arrive within 3-7 days in the US. ***Recently the post office has closed many sorting facilities which is affecting shipping time in some areas.
International orders can take up to 6 weeks to arrive if they get held up in customs so please keep this in mind when ordering.*****On international orders, the buyer is responsible for any taxes or customs fees. The UK government has been cracking down on customs fees lately. UK customers have sometimes been charged an average of £11-13 on a $30 order. Be aware, if you are sending a gift to someone directly from my shop they might have to pay a customs fee! Here's a link regarding UK customs: http://www.hmrc.gov.uk/customs/post/buying.htm
Refunds and Exchanges
Sea glass and sea pottery shards are subject to small flaws which add to the character of the piece. I have tried to accurately photograph each item.
I am so sure you will love your purchase, I am making this guarantee: if an item breaks in transit or does not live up to your expectations I am happy to refund or replace (if possible) within 30 days of you receiving the item. (I may ask that you send me a picture of the problem, not only to verify damage, but also so I can see what happened to prevent it from occurring again.) If your necklace, rosary or other item EVER breaks, I am willing to repair it if possible. Just contact me!
If the post office hasn't delivered your package in a reasonable amount of time, please notify me as well as your local post office. Unlike some shops, I feel responsible for your purchase and want to make sure you get what you paid for. I am willing to refund packages marked "undelivered" and assist you in trying to find out what happened.
Purchases returned to me for a wrong address provided by the buyer will be refunded minus shipping or shipped to a new address at the buyer's expense. Overseas packages refused due to customs charges will be refunded, minus shipping cost, upon their return to me.
Please make sure your address is correct with Paypal or etsy so there are no delays or lost packages. I use the address you have supplied them to print the shipping label.
Additional Policies and FAQs
Custom orders are welcome. If you see something you would like; such as a charm on a different color of glass, a longer chain or different color of accent bead...just send me a convo and I will see what I can do! A down payment may be required to start a large custom order or if I do not have supplies on hand.
I am happy to include a free note card with your own message and/or FREE GIFT WRAPPING OF JEWELRY upon request.
Whenever I can, I use recycled packaging materials. Since your receipt is available online, I do not include this in your package to avoid paper waste. I also keep the purchases free of price tags in case you are gifting. Please let me know if you would like a printed receipt.
Thank you very much for supporting my shop and
I hope you love the little bits of Scotland within!
Last Updated April 1, 2015