KellyBlankenbeckler on Nov 29, 2014
The only reason this person gets 2 stars is because the cookies apparently looked and tasted good. I had asked the seller if they could make the cookies arrive before thanksgiving - I asked 1-3 days. They arrived the next day at 8pm. I'm very disappointed and the seller never bothered to tell me when the item shipped. I will not be buying from here ever again.
I appreciate your interest in my store, and I look forward to working with you. Custom orders are welcome and appreciated.
Accepted payment methods
- Accepts Etsy gift cards
If you require insurance, delivery confirmation etc,. please message me before you pay so that I can add those costs into your bill.
If you're ordering for a specific occasion or need your order faster, contact me for alternate shipping options. I'm happy to work with you.
Refunds and Exchanges
Because our products are perishable, all sales are final. Kimbo's Cookies will be happy to replace any item in the unlikely event that they are damaged or spoiled during transit due to an error on our part. We ask that you inspect the contents of your order as soon as they arrive to make sure that it meets with your satisfaction.
Kimbo's Cookies is not responsible for damage or loss as a result of shipments being returned or being undeliverable as a result of incorrect address information you supply to us, or for the inability of the recipient to receive the package on the date that you specify.
We take great care in packaging our products, however please realize that we are not in control of the delivery process through third parties such as the USPS and once the package has been mailed, we do not have control of the delivery process. We can only provide you with the confirmation number to follow the process of the delivery, and that it was shipped to the recipient as specified on your order. We will not be held liable for shipping problems that may occur as a result of third party's actions. Any complaints of that nature should be referred to the United States Postal Service.
Shipping and handling charges are not refundable.
Additional policies and FAQs
DISCLAIMER: If you have ANY severe food allergy, PLEASE be aware that my products are made on equipment shared with products made with peanuts, tree nuts, milk, wheat, & eggs.