KindredKeepsakeGoods

Kindred Keepsakes respects your privacy. By placing an order, you agree to these policies. Any exceptions must be agreed with us in writing before your order is made.

What we collect: the photos, names, dates and wording you send for your order, plus the name, address and contact details Etsy shares with us to complete and ship it.

How we use it: to create, ship and support your order, to answer your messages, and to show our work. We never sell or rent your information, and we never send unsolicited marketing.

Sharing our work: we may share finished portraits (for example, in our tribute gallery or on social media). If you'd rather we didn't, just let us know when you order or anytime after, and we'll remove it. Please allow a few days for removal. Have a social media profile for your pet? Let us know and we're happy to tag it.

Sayings: by sending us wording, you allow us to reuse it, without your pet's name or any personal details, as an option for other customers who feel it speaks to their pet too.

Who else sees it: Etsy (which processes payments and handles your address under Etsy's own Privacy Policy) and our shipping carrier, usually Canada Post (another carrier may be used if needed, for example during a postal disruption).

How long we keep it: order files are kept for about 12 months in case of reorders or replacements, then deleted. Sales records are kept as required for tax purposes.

Your choices: message us anytime to ask what we hold, to correct it, or to delete your order files sooner.

Questions, custom requests or bulk orders? Message us directly anytime.