All sales are final.
Refunds will ONLY be made if your item does not reflect the picture and description listed - Please contact the shop owner if you have any problems with your product - if the mistake was on our end, we will be happy to fix it for you!

Please take the time to read the listing details.
While I truly want you to be happy with your purchase, I cannot be held responsible for item details that were overlooked at the time of purchase.
We include detailed photos & descriptions in all of our listings so that you know exactly what you are purchasing - if you have a question about an item detail, please contact PRIOR to purchase.

If a return is necessary and agreed upon by both parties, the item must be received back to us in a timely manner, in unused condition. The agreed upon amount will be refunded once the item is received.

If a return is approved, please note you will only receive the cost of the items refunded to you, not the shipping. This applies to items that qualified for free shipping as well. The cost of the original shipping will not be refunded, as it has already been spent to ship your items.

Please note, we will not be able issue a refund if we have properly shipped your goods.
If your package was shipped properly with the correct address, and has been given sufficient time to arrive & it is still missing, you can file a USPS claim here:
https://www.usps.com/help/claims.htm?

PayPal, Credit Cards

Shipping worldwide, regular US Mail service. Priorty available at extra charge.

:::::::: FAQ ::::::::

Q: What is your turnaround time?
A: Usually about 1 week - however every piece is made to order, so please plan on 1-2 weeks for creation & shipment. Contact me through convos PRIOR TO ORDERING if you have a rush date & I will do my best to accommodate you if time permits.
During the peak Holiday months (Sept. through Dec.) please allow for extra time, as that is our busiest time of year!

Q: Can I wash my tea towel?
A: YES! In fact, we recommend washing it before your first use - the more you wash them, the softer they get!
PLEASE NOTE: ***Black "chalkboard" towels should be washed SEPARATELY several times as color may run***

Q: Can I wash my napkins / table runner / apron?
A: Napkins - Yes - HOWEVER - these are all 100% Cotton items & to avoid shrinkage, hand washing in cold water is recommended, laying flat to dry. Spot washing for Runners & Aprons is recommended.

Q: Can I wash my pillow cover?
A: These are all 100% Cotton items & to avoid shrinkage, spot washing is recommended.

Q: Can I iron my products?
A: Yes - but NEVER on the print - Iron from the BACKSIDE only!

Q: Can I get the print I a different color?
A: Some of our customizable listings are available in multiple colors. If there is a color drop down box in the listing, then yes. If there is no drop down box for color choice, then unfortunately, no.

Q: This is gift - can you please add a note?
A: Absolutely! Just add your note request to the "note to seller" box at checkout - no need to contact us through convos.

Q: Do you offer wholesale?
A: Yes! We are on Etsy Wholesale, or contact me through convos for pricing & details.

Q: Can you add a gift note / gift wrap?
A: We can't gift wrap your items, but are always happy to add your personal gift note for you - just add your request to the "note to seller" box at checkout.

Q: What do I do if my package never arrived?
A: First, check the tracking info that gets sent to you with your shipping notice, and double check the address you submitted with your order. Sometimes items get "stuck" in the USPS sorting facilities for a few days - please give your package enough time to get through this process! If your package was shipped properly with the correct address, and has been given sufficient time to arrive & it is still missing, you can file a USPS claim here:
https://www.usps.com/help/claims.htm?
Please note, we will not be able issue a refund if we have properly shipped your goods.

Q: Can you please call me about my order?
A: Sorry, no. Email correspondence only.

All Design layout © KITCH Studios 2014
All Photos © KITCH Studios 2014
No reproduction or use of photo permitted without express consent.