KittyDune's Shop Policies
hello and welcome to my shop!
everything you see is handmade by me, no machines here, just my own two hands. i receive so much joy out of making knitted accessories and sending them off to all parts of the world. if you have any questions for me please feel free to convo me at any time. my goal is to make sure that your entire Kitty Dune Apparel experience a great one. Whether you are window shopping or you've just ripped open your package and are trying on your brand new KD Apparel for the first time, I want it to be the best experience for you.
Now taking credit cards!
I accept payment through paypal.
>< items are made to order
>< handling times are subject to change.
please allow 5-10 business days for handling time once payment has been
received and cleared
please allow up to 2 weeks for orders with 3 items or more
>< shipping method is USPS 1st class mail
>< international customers please read ><
packages are occasionally delayed by customs, this is out of my control and i
request that you factor this into the delivery time
all customs fees are the responsibility of the buyer
if there is a customs fee please note that the fees are determined by your
customs office and not me
>< i am not responsible for items not delivered on time and unfortunately i am not
responsible for items not received because I purchase delivery confirmation
>< unless you get in touch with me to use a different address, your item will be
shipped to the address you provided to Etsy i am not responsible for items not
received due to an incorrect address
Refunds and Exchanges
>< it is important to note that all items are *one-size-fits-most* unless otherwise
if you are unhappy with the fit please contact me, i'm more than happy to work with
>< reading the item description before you purchase is important
if there is any information about the item that isn't included in the description
please feel free to ask.
i want to provide as much info about my product as i can (without overloading
you with a bunch of reading)
>< returns ><
* if a refund is given, the item must be in the same condition in which it was
* the item must be received by me within five business days from when the piece
has arrived to the buyer
* i must be contacted before shipping the item back
* shipping costs are the responsibility of the buyer and are not refundable
* all sales are final on discounted or sale items
* a 10% restocking fee will be placed on refunded items
>< i am not responsible for items lost, stolen, or damaged in the mail.
>< patterns are automatic downloads
due to the nature of an instant download, all pattern sales are final so please
make sure you know that you are purchasing a pattern and not a physical item.
Additional Policies and FAQs
>< hours of operation ><
i work monday - friday
if you contact me during the weekend no worries! you will receive a response
from me the following monday
>< communication ><
please keep all correspondence via Etsy conversation and not my personal email
>< atmosphere ><
Kitty Dune Apparel is based out of a pet free and smoke free studio
>< reviews ><
in order for Kitty Dune Designs to remain successful, it relies on customer
i strive to give you the best in quality and design.
from the time you order to the time your handmade item leaves the Kitty Dune
studio, there is only the best care and attention to detail for your specific item.
if, for some reason, something went wrong with your experience at Kitty Dune,
please contact me before you leave feedback, and i will try to do all i can to make
>< please note that color appearance may differ from monitor to monitor ><
ALL content and patterns © 2009-2014 Kitty Dune
Last Updated November 26, 2014