KlaraKleingeld

Klara Kleingeld - cherchez la femme!

Vienna, Austria · 82 Sales

KlaraKleingeld

Klara Kleingeld - cherchez la femme!

Vienna, Austria 82 Sales On Etsy since 2016

5 out of 5 stars
(22)

Announcement   Welcome! Welcome!

In my shop I offer you fine handmade accessories with a love for vintage and japanese flower art. Old Hollywood and the wild 50s are always a great source of inspiration, and I especially love flowers and bows in all kinds of variations.
Bridal accessories like sashes, hair adornments or shoe clips are one of my favorite items to make, and I love custom orders! To know that I could help a bride-to-be make her most beautiful day even better with some unique treasures just makes me happy and each of the lovely thank you notes I received over the years puts a big smile on my face :)
With opening my etsy shop this year I hope to be able to make more people - and brides - happy with my creations around the world.

If you have any questions or wishes just let me know, I will always do my best to get you just the special something you are looking for. And if I don't already have it, I will create it ;)

Announcement

Last updated on Feb 14, 2016

Welcome! Welcome!

In my shop I offer you fine handmade accessories with a love for vintage and japanese flower art. Old Hollywood and the wild 50s are always a great source of inspiration, and I especially love flowers and bows in all kinds of variations.
Bridal accessories like sashes, hair adornments or shoe clips are one of my favorite items to make, and I love custom orders! To know that I could help a bride-to-be make her most beautiful day even better with some unique treasures just makes me happy and each of the lovely thank you notes I received over the years puts a big smile on my face :)
With opening my etsy shop this year I hope to be able to make more people - and brides - happy with my creations around the world.

If you have any questions or wishes just let me know, I will always do my best to get you just the special something you are looking for. And if I don't already have it, I will create it ;)

Klara Nadine

Contact shop owner

Klara Nadine

View all 100 items

Reviews

Average item review
5 out of 5 stars
(22)
Alessandra

Alessandra on May 20, 2018

5 out of 5 stars

Realizzato con molta cura e in maniera impeccabile. Venditore serio, disponibile al dialogo, molto professionale e cordiale. Richiesta personalizzazione, l'articolo ricevuto non ha deluso le mie aspettative. Consigliatissimo!

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Michelle Fedisson

Michelle Fedisson on Apr 19, 2018

5 out of 5 stars

Nadine was so nice to deal with. She was very quick to respond and provided excellent customer service. The product itself was also great! The bows were very pretty and well made. They're going to look great on my shoes for my wedding!

Zsofia Barat

Zsofia Barat on Feb 16, 2018

5 out of 5 stars

Nadine’s hairpieces are prime examples of exceptionally precise and stunning craftsmanship. Her attention to detail and style are matched by an incredibly attentive customer service, inventiveness, and artistic vision. I feel very lucky to have partnered with her to create the haircomb of my dreams for my upcoming wedding and would encourage anyone else to put their faith in her.

View all 22 reviews

Shop policies

Last updated on January 16, 2018
Hello and a warm welcome from Klara Kleingeld!
All my products are designed and manufactured in Vienna. Customer service is just as important to me as the quality of my products! And I love custom orders, so if you have any special requests, need a specific color or even an item designed just for you, send me a message! If you have any questions, suggestions, complaints or requests please contact me either per mail (klara.kleingeld(at)hotmail.com) or per Etsy! I will reply as soon as possible, please also check your spam folder!

How do I purchase an item on Etsy? You can find a detailed guide here:
http://www.etsy.com/help/article/339

Please contact me if you want to sell my products in your store! Klara.kleingeld(at)hotmail.com


Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
  • Other Method
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Refunds and Exchanges
Customer service is just as important to me as the quality and design of my products. However, in case there is any problem with your order or the product is not meeting your expectations, please contact me. I will answer as soon as possible, please also check your spam folder. I will always try to find a satisfying solution for the customer, hopefully deserving a positive feedback.

In case the item gets damaged on the way to you:
Please mail me a photo of the damage as soon as possible and you’ll get a free replacement or a full refund.

In case delivery is delayed:
Sometimes shipping can take longer than expected. I cannot be made responsible for delays caused by the mail service. However if you haven’t received anything 10 business days after the regular delivery time, please contact me! Parcels sent with “Hermes” are insured and have a tracking number, so I can find out where your parcel is located, and if there is any problem with delivery I will do everything to solve it immediately.
If your order has been shipped with Austrian postal services and you haven’t received anything 2 weeks after regular delivery time I will ship a replacement free of charge or you’ll receive a full refund.

If you want to return your item:

Right of cancellation:

Customers can return goods within a period of 14 calendar days upon receipt. Before returning the goods, the cancellation must be submitted in writing (email, letter by mail or via etsy). It is sufficient if the notice of withdrawal is sent within the time limit without giving reasons. Goods should then be shipped back as soon as possible, at least within 14 days.

The shipping of returned goods is paid by the customer.

Goods should be returned in unused and as new sellable condition and in the original packaging. For items that show signs of use, unless they are caused by proper use to try the item, a reasonable fee for the impairment will be charged by me or deducted from the purchase price. The same applies if upon return of the merchandise accessories or parts are missing.
In the case of a valid revocation the purchase price will be refunded after the goods have been received by the seller.

The revocation must be made by e-mail, by letter or via etsy message and must be addressed to (You may use the attached model cancellation form, but it is not obligatory.):

klara.kleingeld[at]hotmail.com

Nadine Haumann

Altmannsdorfer Str. 50/9
1120 Vienna
Austria

For the returning of the goods the same postal address has to be used.
Please note that custom orders cannot be returned!

End right of cancellation.

Model cancellation form:

To Klara Kleingeld, Nadine Haumann, Pachmuellergasse 10/9, 1120 Vienna, Austria, klara.kleingeld(at)hotmail.com:

I/We (*) hereby give notice that I/we (*) cancel my/our (*) contract of sale of the following goods (*),/for the supply of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Adress of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

If you want to cancel your order before it is shipped, please notify me per email or etsy message! If you haven’t paid for the item yet, I will then confirm your cancellation and you don’t have to take any further action. If you already paid for your order, but want to cancel it before it is shipped, I will refund your payment as soon as possible after I get your request of cancellation.

If you have any questions don’t hesitate to contact me!
Payment
Currently I can offer the following methods of payment depending on the region:

Only within the EU:

- SEPA bank transfer (formerly EU Standard Transfer):
Select the payment option "Other" and receive all
necessary bank information in the order confirmation e-mail.

No additional bank fees will be charged using the IBAN and
BIC in a bank transfer in Euro within the EU.

Note: For transfers other than SEPA or in another currency,
bank fees may apply which have to be paid by the buyer.

EU and other countries:

-PayPal: You can use your Paypal account or pay as a guest (without Paypal account) with your credit card.
More informations at: https://www.etsy.com/help/article/361
- Etsy-Payment Services including etsy gift cards


If you have any questions about payment methods please contact me!
Shipping
Please make sure your shipping address is correct when ordering on Etsy. For orders delivered to a wrong adress / orders returning to me because of a wrong adress you have to pay for any additional costs that apply if you haven't provided me with the correct address.

Most of my products are made to order, information about manufacturing time is given for each product. Ready-made items will usually be shipped within the next business day after payment. You'll be notified as soon as the item is on its way. (please also check your spam folder)

If you purchase more than 1 item, I can usually ship everything in one package, so only the highest shipping cost of the items ordered will apply once. If you have any questions about shipping costs please contact me before you order!

On January 1st 2017 the Austrian Post has increased their prices drastically. To keep shipping costs as low as possible I now send the smaller items "economy":
Austria: 1-2 business days
Europe: 5-10 business days
Outside Europe it may take more than 10 business days depending on the destination.
If you want or need your items faster I now offer a shipping upgrade that you can choose during check out. If you choose a shipping upgrade I will ship your items "priority" (Europe 2-4 business days, rest of world 5-10 business days)
Larger items will be sent with Hermes Logistics in the EU (usually 3-5 business days), and worldwide with Austrian Post or DHL (times may vary).

Please mind the customs and import regulations in your country. Possible fees have to be paid by the customer and are NOT included in shipping costs. Ask your local customs service for all necessary information. Usually within the EU/Schengen area no additional taxes or customs apply.

If you have any questions regarding shipping contact me.
Additional policies and FAQs
Additional Policies and FAQs
Available quantity:
If you would like to order more of one item than is currently available, please contact me before purchasing and let me know your desired number of pieces. If it is possible for me to fulfill your requests, I will list a corresponding item for you.

Custom orders:
I love custom orders! If you would like different colors, sizes or materials contact me before you make a purchase and we work out the details for your desired item. No matter if you just want a slight color change or a completely new and unique item, I will do my best to fulfill your requests (as long as it is “technically possible” of course). Details on possible variations/personalization can also be found in the descriptions of my listings.
Please always contact me before you make a purchase, so I can list a private article for you.
Please note that custom orders are not returnable! In case you request special and expensive materials I have to buy specifically for your custom order I might charge a percentage of the final cost of the item in advance.
If you request a custom order the order cannot be cancelled after I started manufacturing the item for you.


All my items are made in a smoke and pet free environment.
My items are not suitable for children under three years of age.

Decoration objects on the product photos are NOT part of the offer! See description of items for details.

Please note that actual colors may vary slightly depending on your monitor settings.

The statutory warranty rights apply to all my products in my shop.

I own the rights on all my product and model photos. If you want to use my photos you need written permission. If you want to feature any of my products on your website, blog, social media or other publication, please contact me via email!

Your data will not be disclosed to third parties. (this does not apply to necessary shipping details I have to provide for having your item delivered to you)


Impressum:
Nadine Haumann
Altmannsdorfer Str. 50/9
1120 Wien
Österreich
Mail: Klara.Kleingeld [!at] hotmail.com

USt-ID: ATU68305755
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a hair accessory, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. In simple words: I need to provide your address to the delivery company (e.g. Hermes or Austrian Post) for your order to be delivered.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, any address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I am obligated to keep information on my sales and business for tax purposes for 7 years. So I generally keep your data for the following time period: 7 years.

Data saving

I only save your data on my personal computers and/or storage, I do not use cloud services to keep your data as save as possible.

I will not use your email adress you provided on Etsy to send you any marketing emails. I currently do not provide a newsletter for Klara Kleingeld. If you signed up for any Etsy newsletters please see their privacy policy as to how they handle your data.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. (I currently do not offer a newsletter/marketing mails.) In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Nadine Haumann, am the data controller of your personal information. If you have any questions or concerns, you may contact me at klara.kleingeld [!at] hotmail.com. Alternately, you may mail me at:

Nadine Haumann, Altmannsdorferstr. 50/9, 1120 Vienna, Austria