KnitOneWeaveOne

CONTACT ME - please do get in touch with me if I can help with anything connected to your purchase. I will do my best to resolve matters. I am grateful for the opportunity to put matters right if you are less than happy with anything

REFUNDS - I can only offer a refund if your item is significantly different than the item I have described. I will do my best at all times to describe accurately the condition of the item, size, colours, materials etc. together with clear photographs

EXCHANGES - In most cases I will not be able to offer an exchange as most of my work is one of a kind and unique. As an artist I do not mass produce items - they come from the heart and are all different

LOSS OR DAMAGE IN THE POST - I cannot be held responsible for loss or damage to the contents of your parcel once in transit. I will, however, do my best to assist with a claim and if insurance has been purchased this should cover both events

THANK YOU

PAYMENT - please make payment immediately after purchase
I accept PAYPAL, Bank Transfer or Personal cheque

THANK YOU

POSTING - I understand that once you have ordered your treasures you want them as soon as possible so I aim to post your item(s) the same or next working day after your payment is received. I post Monday to Friday. I will write and let you know the date of posting.

If you require delivery to anywhere outside the United Kingdom I will let you know the cost of postage before I send your goods.

WORLDWIDE - insurance / tracking is not included as standard. If you do require an insurance / tracking service please let me know before purchase so that I can let you know how much this will be. If insurance / tracking is not purchased I cannot be held responsible for loss of the item in the post. However, I will always obtain a Royal Mail certificate of posting in any event and will do my best to help in the event of loss. Please allow up to 14 days for delivery if outside of the UK

PACKAGING - all items will be carefully and thoughtfully wrapped as I want you to be happy with your purchases and receive them in good condition.

CUSTOMS - please be aware that for items of a much higher value you may be liable for customs charges applicable within your country

THANK YOU

Please feel free to contact me with any questions you may have regarding any of the items in my shop and I will do my best to help.