Announcement All of our pieces are made to order. Each piece is made by hand in our shop, our goal is to give you a beautiful piece that can become a lifelong treasured item.
All of our pieces are made to order. Each piece is made by hand in our shop, our goal is to give you a beautiful piece that can become a lifelong treasured item.
Cory Speed on Oct 21, 2016
I am reviewing this product before receiving it and am hopeful I will be satisfied once delivered. I will, however, not be purchasing anything from knotsandbiscuits again regardless. I purchased a king size platform bed on Aug 31 and it has still not shipped despite the 20-30 business day time frame given. I emailed the owner last week to check in for an estimated time frame. I was told it would ship early the next week. Which now brings us to Friday of the following week, my item still had not shipped and I've not received any kind of follow-up from the owner. I understand that delays happen for handmade furniture, but, having already paid a good bit for an item nearly two months ago that is past the timeline given, I would expect better communication.
Building heirloom quality wood bedroom furniture
My husband and I both had full time jobs before we started our Etsy shop which didn't allow us a creative outlet. Our shop really began when we bought our first home and moved into a smaller space. We love to read and have a LOT of books, but nowhere to keep them! My husband had grown up wood working with his father, making beautiful wood water skis. I asked if he could build something to store our books, and we thought about how the space under a bed frame is so underutilized. He came up with our first successful item, our Los Olivos bookshelf bed! From there we expanded using all real wood materials, which can be hard to find. Our style has evolved from rustic to modern and how we can blend those two to make beautiful functional pieces for your bedroom.
All of our products are made one at a time by hand in our studio. Each peice is as unique as the knots in wood we use. Our goal is to build furniture that celebrates the natural beauty of wood. We are inspired by furniture makers of the past and strive to recreate these durable methods in our pieces. We love and stand by our pieces and know that you will love them too.
Our pieces are made with real wood! Please allow for slight variations from product photos due to original wood color and characteristics. No two pieces are exactly the same! Stain variations are a natural part of real wood furniture. Natural wood comes in various colors, which affect the final stain color. Each piece may have some stain color variations within the different pieces of wood. These variations are a natural and normal part of these beautiful one of a kind pieces!
Accepted payment methods
- Accepts Etsy gift cards
All of our pieces are made to order just for you! Cancellations may be made without penalty 5 business days after purchase. After that we can refund 50% of the purchase price due to the cost of materials. Any rush orders may not be cancelled.
Bed and Headboard Shipments-Our beds and headboards are shipped via Freight shipping and are CURBSIDE delivery. This means they are delivered to your door if you are in a single family home or curbside if you are in an apartment building and require a signature. Deliveries are made MONDAY-FRIDAY during regular business hours. Our delivery companies are not responsible for bringing your product inside, or assembly. If you would like this service, we may be able to arrange it for an EXTRA fee.
Refunds and Exchanges
Knots and Biscuits accepts returns up to 5 business days after delivery for a 50% refund of the sale price of the item. You will be responsible for the shipping cost on returns.
**Any orders with custom features including any variations to our regular listing, which includes size customizations, feature customizations, color customizations do not apply to the refund policy above.
Custom Order merchandise is non-cancellable, non-returnable and non-refundable. Customer will have 24 hours from placement of custom order to cancel.
To begin processing a return or exchange, please email us at kgrivette [!at] knotsandbiscuits.com with:
Your order/invoice number
Description of items(s) to be returned/exchanged
Your reason for return/exchange
When you place an order online you are responsible for the accuracy of the product selection and information entered. Look over your receipt to check for accuracy and please notify us of any discrepancies within 24 hours or 1 business day if you notice the discrepancy over the weekend. Once and order has shipped it cannot be rerouted or redirected.
Additional policies and FAQs
Our La Plata and Quilmes bed are constructed with Douglas Fir 2 inch thick beams for the ledges. This lumber has cracks that are natural and characteristic to the wood.
We are happy to work with you on custom orders to ensure that you are getting exactly what you want!
Custom Order merchandise is non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damages. Customer will have 24 hours from placement of custom order to cancel.
We hope that our furniture will become life long heirlooms. We are happy to work with our customers in case of damage that happens in the future of our products. Please message us, and we will work with our customers on a case by case basis and provide replacement parts for a fee and the cost of shipping.