KoveredUp

KoveredUp Pet Boutique

Minneapolis, Minnesota
|
| 8,547 Sales | 5 out of 5 stars 5 out of 5 stars

KoveredUp is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Items

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Rachael Stepaniak

Contact shop owner

Rachael Stepaniak

Reviews

Average item review
5 out of 5 stars
(1759)
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About KoveredUp

Sales 8,547
On Etsy since 2014

If you're looking for high quality products, consider yourself, Kovered! Every item is personally handmade and can be customized to meet your needs!

The quality of most products aren't like they used to be, so I started this company to create and design products for my dog and all other pet owners that will look amazing and last for years. I am a perfectionist at heart, so you can rest assured you will receive high-end products that are made with passion and precision. I offer customization for all of my products, so you can create a masterpiece of your own!

Shop members

  • Rachael Stepaniak

    Owner, Designer, Seamstress

    I started KoveredUp in 2014 while working full time. In 2015, I decided to go all in and quit my job to pursue my passion of sewing and designing! I plan on keeping KoveredUp as a small business, so the quality of our products aren't compromised.

  • Josh Stepaniak

    Ironer, Seamster

    Josh is my husband and incredible helper! He quit his job in 2021 to work full-time for KoveredUp!

Shop policies

Last updated on May 10, 2022

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 7 days of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
Quality satisfaction guaranteed!

I will gladly accept returns or exchanges on pre-made or standard orders. Returns or exchanges are not permitted with custom orders, unless there is a mistake on my end, as I am only human ;) However, I am glad to repair any mistakes made by the customer for additional labor fees.

Exchanges: If you would like to exchange an item, you are responsible for shipping of the original item back to KoveredUp, as well as the shipping of the new item to you.

Returns: If you would like to return an item, you are responsible for shipping of the item back to KoveredUp, as well as the shipping costs for the original item. Refunds will be given in the amount of the item, itself, minus shipping costs to KoveredUp.

Cancellations: If you order an item and I have not purchased the fabric or began working on your order, a refund is available. Internet colors may differ from actual fabric colors.

Feel free to contact me if you have any questions or concerns!
Shipping
Current turnaround time on custom items is 3-6 weeks (depending on the item) and up to 5 business days to ship out pre-made items. Please note: This does not include ship time. If you need something sooner, please refer to my upgrades listing to rush your order. (https://www.etsy.com/listing/468642337/upgrades-for-custom-crate-covers)

More information

Last updated on Sep 17, 2022
Frequently asked questions
Can I use the long side as the door?

Absolutely! All of the custom covers can be customized to fit your needs. You can either add the longer door as the only door, or add it as an additional door for the ability to use both short and long doors. Simply go to the Upgrades listing found in the “crate covers” section in my shop (https://www.etsy.com/listing/468642337/upgrades-for-custom-crate-covers) and add it to your order.

Are the beds washable?

Yes. All of the bed covers and crate pads are machine washable. It is recommended to wash on delicate and tumble dry low.

Are the crate covers washable?

These covers are dry clean only when necessary. The covers are made from 100% cotton exterior and poly-cotton inner-lining and washing it may shrink or distort the fabric. You can request to prewash the fabric for an additional charge on the Upgrades Listing (https://www.etsy.com/listing/468642337/upgrades-for-custom-crate-covers)

What are fixed fasteners?

Fixed fasteners are simply grosgrain ribbon that attaches the side panel and back panel together. They differ from the regular fasteners in that you cannot undo the panels from each other (refer to the 5th and 6th photos on the Upgrades listing to see the difference)

I need my item sooner than the estimated delivery date

Absolutely! Based on the original (latter) delivery date, you can select to have the item shipped 1- 5 weeks sooner by selecting the "Rush" option from my upgrades listing (https://www.etsy.com/listing/468642337/upgrades-for-custom-crate-covers).

I am wanting something that you don't currently offer

Message me! I am always up for a challenge and will let you know if its something I can do!